HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

I really like this place, it is an excellent relaxing place to spend time after a hard work week. I would like to thanks 王杰 and 周平. Their service is above expectation. Looking forward to visiting this place again.

天目湖涵田度假村是一個成體系的園區，裏面有不同層次和風格的酒店，適配不同需求的客户，松果是親子酒店，旁邊就是小童樂園和各種遊樂設施，還有可愛的羊駝和貓舍，非常適合小朋友，大朋友也可以很歡樂！儘管下榻酒店可能不同，但度假村總體服務都是一致的水準，有接駁車隨時安排接送，園區所有工作人員非常熱情主動，體驗感拉滿！涵田半山温泉自不必説，徜徉在湖光山色之間，美不勝收，剛下過雨還有一絲煙波浩渺的感覺，與晴天不一樣的意境！度假村內的飯店強推土灶台，冬天吃地鍋雞又暖又香！套餐內贈送的遊樂項目和拍照本來沒抱多大期望，沒想到笑玩旅拍小杜攝影師的拍攝服務特別棒，給我們拍了1個多小時，每張都好看，選擇困難症都犯了，千萬不要錯過！唯一遺憾的是無邊泳池是常温水，衹能等天氣暖了再去打卡！

酒店環境很好，房間很大，第一次住榻榻米房，小朋友比較新奇，套餐贈送的活動也很豐富，小朋友玩的很開心，管家王傑也很負責，提前發了酒店定位，熱情的給我們介紹了酒店的活動，涵田的温泉很棒，小朋友玩的不肯走，第二天退房後又再泡了一次，這次的套餐感覺性價比很高👍等天暖和一點打算帶爸媽也來體驗一下。

定的雙床房 王傑經理幫忙升級了榻榻米房 孩子超級開心 有地暖 房間又大又暖和 還有小帳篷⛺ 晚上跟孩子泡澡 太舒服啦 還贈送了好多項目 卡丁車 萌寵 馬術 整個度假區 很大 風景很好 酒店的早餐也超級豐富 品種多 跟孩子吃的很開心

閨蜜出遊，預訂了松果酒店套房，體驗感非常棒，房間很大，設施完善，度假區風景優美，在觀景平台上可以全覽天目湖，酒店服務很人性化，提前致電，加了經理王傑的聯繫方式，全程精細周到的服務，下次有機會還會入住度假。