HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

親子酒店，細節處透露着可愛與細心。杯子可愛，牙刷也可愛，還有小朋友專屬拖鞋。 松果的旁邊有一片小童遊樂園，很適合帶小朋友的家庭 天氣不好，泡温泉的人少，導致體驗感相當好，邊泡温泉邊看天目湖超級舒服。 酒店工作人員服務都很熱情。 經理王傑提前聯繫發攻略，有問題第一時間回覆很棒。

一開始定的雙床房.進門吊頂上的灰直接聚在一起肉眼可見的往下落.像是走進了多年沒住人的一間古宅一樣的感覺.跟酒店溝通後換了榻榻米雙床.客房服務也主動給我們送來了一些軟飲.覺得雖然有不足但是補救還是及時的.但三天住下來確實發現了茫茫多的問題.這些問題希望可以得到重視.畢竟每年都要來的.第一個問題.房間硬件設施舊了就要更換.看下圖榻榻米都已經一塌糊塗.多處漏縫裡麪臟的要命.榻榻米的席子已經因多次清潔而變得糟了.一座一屁股草。第二個問題.馬桶下水反味道.非常臭.估計是化糞池的問題.浴巾毛巾盡然放下台盆下面那種最容易滋生黴菌的地方.拿起來聞一下味道很憂鬱.説完硬件聊一下服務上的問題.早餐廳服務人員.不專業.態度非常不好.完全不把酒店形象當回事.一句不知道一句不可以.句句堪稱經典.衹能無奈笑笑.最後我希望酒店方可以積極去更新硬件.和提高服務品質。

天目湖涵田度假村的位置非常好，酒店大堂可以直接看到天目湖，經理王傑服務到位；雖然園區比較大，但接駁車響應迅速； 松果酒店位置比較靠外，環境尚可但還有提升空間； 漁碼頭的魚湯很好喝！ 温泉區域很大，體驗非常好，風景好，水温適宜，很推薦帶父母一起來體驗，而且紅糖薑茶很好喝！ 涵田系的早餐質量有保證！非常豐盛！ 總體推薦涵田度假村，下次還來！

帶孩子過週末，玩的非常好。管家王傑入住前就聯繫我們發了位置，榻榻米房間寬敞舒適，工作人員熱情周到，體驗很好。套餐含了温泉票，孩子玩的不想走。以後還會帶家人來玩。

房間佈置合理，經理王傑服務專業，提前加微信發攻略。接駁車阿姨史雪妹，李愛蓮，陳玲，大叔劉全新服務態度都很好，服務很人性化，考慮到我父親腿腳不方便，兩次去觀景平台的時候都是直接把我們送上去的，省得長者家勞累，點贊專業貼心的服務，娛樂設施也挺豐富，小孩子玩得捨不得離開，下次全家出遊還會考慮涵田度假村。