Tianmu Lake Puyue Yundi Holiday Inn

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

五一假期帶孩子來溧陽玩選擇住在這裏。酒店就在天目湖大壩旁邊 別墅依山而建 環境優美 我們這次住的是帶私湯的房間，房間很大，很乾凈 後院小屋子是泡私湯的地方，滿滿日式風情。酒店服務很不錯，我們還沒入住早上就有管家周麗華提前聯繫我們，詢問入住時間 介紹入住事項。早餐廳雖然不大但是也沒有因為節假日特別擁擠。退房後還送了一大袋伴手禮。

私湯 很出我的意料 很喜歡 酒店氛圍也很打動我 周邊環境也對得起價格。雖然 門卡出了故障 但在小周的幫助下 都很順利的解決了。但是在就餐時與服務員起了不快 我相信她本意不壞 但還是讓我不舒服。