Beste Wellnesshotels in Liverpool

Highly disappointed as I booked two nights for my mom and her husband who were visiting the UK for the very first time. My mom is the biggest Beatles fan and I was so excited to book this hotel for her. When I booked, I asked for the hotel to make sure to give her a good view on a high floor not knowing there are only 5 floors. I’ve attached a pic of the literally trashy view she had. Now, if this view is the only option on the 5th floor, then an email should have been sent for better views on lower floors. because I did ask for a high floor not knowing what the hotel is like. No wonder the pictures of the hotel and the rooms when booking are not clear. This hotel is beautiful from the outside but unfortunately the inside is just a regular old hotel with pics of the Beatles scattered around. If this isn’t bad enough, one of the days they left the hotel without taking a shower because there was no hot water and no warning of it. My mom was polite and kind and told me she had a good time, but that’s only because the hotel is in a good location. Parking was a headache as there was no clear direction and she was not told about the fee prior to. Overall, a very disappointing experience. There is a lot of room for improvement here.

Wir hatten einen großartigen Aufenthalt im Novotel Liverpool City Centre… fantastische Lage. Das Hotel war sehr schön, die Zimmer waren gemütlich und sauber. Großartige Einrichtungen und das Frühstück war großartig ... viel zu bieten. Wir werden auf jeden Fall bald wiederkommen. Toller Familienausflug!

Firstly the bad points- *The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked, *The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018. *tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms. *There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it. I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3. Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us The upsides were- *Staff were pleasant, *breakfast was amazing with everything you could possibly as for, *hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe. * . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.