City Studios - Rodney Street

Everything is fine. We can easily check in via phone call. However, the code for my room is not work, they change us to other room. In general, it’s not too bad.

I made the booking the day before I was due to arrive. I received no communication from the hotel, but that sometimes is the case for normal hotels with a lobby. So I arrived at the property, it was cold, windy and training. There is no way into the building, it is basically a private residence. So I tried the telephone number and email address in the Agoda Booking. Number not working and no response from the email. I have to search around on tghe internet until I finally found a number that would work. All of this while in the rain and cold on the doorsteps. I spoke to someone and they said I should have filled in the documents sent to me. I pointed out that that they had not sent any documents. 'Oh, looks liuke we made a mistake'! Yes indeed you did! I then got an email asking me to fill out the online regiatration form and also to pay 50 GBP for the deposit (not mentioned before). Again, all while on the rainy doorsteps. Classy move! Finally after more than an hour, I was in. Lovely room, as per the pics. Bathroom is a bit old, but functional.

Fairly comfortable. Communication not particularly good or helpful.

We didn't even get through the door. Why? Because you are required to send photo id via email before being sent a code to enter the building. Think about it. Firstly you are sending an identity thiefs holy grail via an insecure link where any one can do a runner with your DOB, Address and driving licence. Secondly, this company is opening potentially compromised links via email at will. Have they never heard of phishing? They obviously have more confidence in their mail scanners than I have. That they are treating PII so cavalierly should be red flag to anyone with a modicum of cyber security knowledge. They say it's because the building is unmanned, but I've booked lots of other accommodation without manned check in desks This is probably not a honeypot scam as they seem to have real, albeit poor reviews, but it has all the red flag warning signs. Avoid unless you want to risk id theft

I booked 2 rooms here for a family event, but when we eventually got the correct codes for rooms and front door, there was already someone in one of the rooms! I spent all day on the phone, as I was sent a phone number no longer connected to the network and had to ring another hotel who passed me on to someone who also couldn’t help, eventually we got the information we needed. At 7pm in the evening they found us another room in another hotel, but it messed up our visit to Liverpool. The down stairs room we had next to the front door, enabled us to hear everyone coming in and out and traffic driving passed at all hours. It was however clean.

Decent stay.