Residencial Joao XXI

Ein günstiges Hotel/Pension, aber für maximal ein oder zwei Nächte. Gut gelegen, nur wenige Meter vom Bahnhof Picoas entfernt. Check-in um 16 Uhr, wie soll ich es sagen, es ist super spät! Wir mussten wirklich warten, bis wir das Zimmer bekamen. Rezeption im 1. Stock, minimaler Service, aber freundliches Personal. Wir waren in einem Innenzimmer, direkt gegenüber der Rezeption. Kleines Zimmer, das Nötigste, ohne Fenster (ein bisschen klaustrophobisch), mit einem Doppelbett, einem Badezimmer mit Dusche und einem Seifenspender. Normale Bettwäsche, mehr nicht, aber sauber. Sie verleihen einen Haartrockner, fragen Sie einfach an der Rezeption.

Schreckliche Erfahrung. Personal an der Rezeption nicht sehr hilfreich. Mein Freund und ich haben die Unterkunft bezahlt, um uns am nächsten Tag für eine lange Reise auszuruhen, und wir haben nicht einmal eine Stunde geschlafen. Die Zimmer waren sehr laut, das Badezimmer roch schlecht, als wir uns kontaktierten. Was uns in Bezug auf den Lärm sagte, war „Rufen Sie in solchen Fällen die Polizei“, nachdem wir erklärt hatten, dass in der Werbung darauf hingewiesen wurde, dass die Ruhezeit eingehalten werden sollte. Fernseher nicht funktionsfähig. Bequemes Bett. Bild an der Wand mit der Preisliste der 1001 Dinge, für die Sie bezahlen sollten. Erfahrung, die sich nicht wiederholen lässt. Wir bezahlten das Parken bis 10:40 Uhr, fuhren um 10:30 Uhr ab und checkten um 5:30 Uhr aus. Wir reisen am liebsten, ohne zu schlafen

I traveled with two children. All paid and confirmed. The accommodation has repeatedly assured me about the self check-in that they will send. The result - no login codes, unwanted communication - only an answering machine and I spent the night at the airport with my children :-(

When I arrived the door was locked. A message said they would send me a mail with instructions to get in. I NEVER RECEIVED THE MAIL. Some clients were going out so they allowed me in, and told me the reception was at the 1st floor. Once there the lady send me back saying check in would be at 16:30. I had to wait 4 hrs in the street. When I returned I followed all the instructions to get in the room (code for the key). The room was so poor and very small. Inside was hot but AC did not work. I opened the small window but what I saw was horrible. Furthermore nearby the hotel there's nothing. It was really a bad choice. I would not recommend this place.

The Residential is located in a very nice neighborhood. There are two restaurants besides the hotel with very friendly people, which made a plus to our stay, The front desk lady was such an amazing young lady, ready to help us to solve any problems for which we are very grateful. And the cleaning staff was very polite. There are some negative aspects: the front door is extremely heavy and we did not have instructions to enter, we had to call the front desk from the street. After 10:00pm, the front desk is closed until 10:00am. The room did not have any amenities, only the beds, one towel per person, and liquid soap for the shower.

Pros: Very good position near the centre. Two bistros next door. One of the lowest prices in town for standard room + private bathroom. Simple check-in process. Cons: very old equipment + electrics, near to quite noisy crossroad, also from the hallway you can hear everything. Official check-in 4:30 p.m. In our case one bed was so squeaky… For low price you get low quality – so simple. Do not try to contact the hotel via messages – no response. The hotel has confusing info about the check-in process; they say there is no front desk.. There is (but not open 24/7). This was actually the best experience of this stay - the young lady at the front desk was very kind, nice, and allowed us to check-in about 4 p.m. but we could keep our luggage in the room even about a hour earlier. Thanks!

Message on front desk said I need to follow instructions sent in an email. However, no email was sent by the property with any instructions and I was unable to check in. Had to spend the night with the family at the airport instead.

There was no communication from the property management at all about how to check-in and receiving the room key. At the premises was no one at all except a few guests who have just arrived at the same time I have and didn't get any information regarding to how to check-in. This premises has no responsibility for up coming to guests, period. Don't you ever think about how to get a refund, they've suckling you dried. Eventually waiting 2 and half hour. I decided to find another hotel instead.