Duo Hotel Lisbon, Curio Collection by Hilton

This is one lovely Small Luxury Hotel, and I was given a stately upgrade. From the exquisite room, to signature juices, a fruit-fest breakfast buffet to start your day. A stay at the Duo is a rare treat. The Duo is strategically located close to transportation and the Cruise Port.

“We had a wonderful stay at the DUO Hotel. It’s a beautiful, brand new property that’s within walking distance of so many of the main sights in Lisbon. The rooms were comfortable and clean and the staff and service were exceptional. We definitely recommend staying here!”

This was an unexpected stay as we had to rearrange our travel plans due to wildfires near Porto, so we booked a couple of days in advance, while already in Lisbon The hotel is still very new, everything is gorgeous, we have one of the Boavista rooms, and it was stunning Everything was perfect with the room, comfy bed, wonderful bathroom The service, from everyone, was excellent and helpful We had breakfast and dinner one evening. Breakfast was good and dinner was pleasant but not compelling enough to eat there a second night Great location, not far from the Timeout Market, great for meals, easy walk to the waterfront

The worst experience after Shangria hotel LA in my life. Hotels location is good however the aircondition system is not working properly and the hotel staff insist to not to repair. I am still staying the hotel and despite all the notifications to the reception they did not get any action. Now I am ill.

Hotel has opened recently o That was by far too visible in the service, which was therefore quite poor. o No one was ever able to address any step of my stay properly. There was always something being made wrongly and / or with many doubts Language: o About 50% of the hotel staff do not even talk Portuguese, starting with the hotel manager, bar staff, etc. The remaining one (that speak Portuguese) always addressed me in English, even after knowing I was Portuguese. o For a Portuguese hotel this is not at all acceptable as this is a deny of the local culture o I felt like an alien in Lisbon, as it sounded like I was elsewhere in the world Check-In was quite challenging to be made: o I was not welcomed as a Honors Member o The receptionist was not clearly interested in providing a good service level, but much more interested in disputing any potential issue. o When I asked which of the 3 rooms I booked was the best one, I was informed that 411 was the one, but it was clearly the opposite as this was by far the smaller and it was also noisy. Rooms 111 and 113 had the higher quality (as noted in their website) and rooms 113 was the best as it was facing the patio, with less noise from the street. Rooms o Are quite nice and I loved the tile detail on the headboard o Rooms facing the street are not properly soundproofing… meaning you can hear the street noises… which is not proper for this level of hotel o Water in the shower had not enough pressure, making the shower in the morning to be poor quality. o The tea sachets do not have option for the night (such as chamomile or mint) which is a shame. Bar o I passed at the Bar to try to have a few snacks at the end of the day. Both outdoor and indoor are beautiful, by the way. After 10 minutes waiting to understand which were the menu options (as no one was able to explain me the food options), I was finally given a menu, which I still doubt was the correct one, given all the staff doubts… o I had to speak to 3 members of the staff to obtain this information. No one seemed to know how the Bar was actually operating. Breakfast o No one explained how it works o No menu at all o No English / Hot breakfast options, other than eggs o Lack of variety of food o Given the small variety, it was expectable that the quality would be high, but that was not the case. Check Out was OK but not perfect: o The person was quite nice, to be fair, but in the minute a question was raised about the invoices having to show the company VAT number, everything changed o I had to wait more than 20 minutes to find out that the invoices would still have to be made, as the person didn’t know how to do this o I had to wait several days for one of the room’s invoices… o The hotel charged me extra city taxes and hasn't yet refunded them, after acknowledging that I was correct... By now it has passed almost months! I therefore do not recommend this hotel to anyone for sure.

In my opinion, the cleanest hotel in Lisbon. The hotel is very cute and perfect in every sense. I would like to express my sincere gratitude to Mr. Ivan and Ms. Joana from the reception and the entire team of the hotel. The cleaning staff changed the towels and sheets with new ones every day and the rooms were perfectly clean. thanks 🙏

Highly recommend staying at the Duo. The location was excellent--you can easilly walk to restaurants, bars, stores, the waterfront, Pink street, and Time-out market. Staff was welcoming. After exploring the city it was great to sit in the courtyard and have a drink. As Diamond members we received a drink voucher. The room is a bit smaller which is expected in a location like this, but it is nicely furnished and very comfortable. The bed and bedding are great. Breakfast was good. Hilton has parking available for a fee, but there is also a parking garage across the street which was less expensive for over night parking, just note if you are checking out early it does not open until 7:30 am.

This is a very nice hotel. They only opened a month ago and are doing a soft opening, so they have a few kinks to work out( nothing can be charged to the room yet, but nothing major). All the staff we encountered throughout the property was friendly, professional and helpful. The hotel is very nicely done, the rooms are comfortable and the housekeeper did a great job keeping it clean for us. The courtyard is big, beautiful and a nice place to relax at any time of the day. It’s situated in a quiet area, but with easy walking distance to shops, restaurants, and sights. Special shout out to Luiz who welcomed us when we arrived at 2:30 am. He brought ice to our room and then located a luggage caddy for us. He was very friendly and happy to help in any way. I highly recommend this hotel!

RECOMMEND THIS HOTEL. VERY nice staff -good location close to the water, food and fun stuff to do. Rooms are great (especially the bed and bathroom!) and the whole “style” of the hotel was done really well. The best part of our stay was the front desk staff - super helpful, patient and available. I wish they had more food options (room service closed early) and -#1 recomendation is to have breakfast included. I took one star off because we were clearly some of the first guests - and they couldn’t get our air conditioning to work and one of the elevators was under construction the whole time but I’m guessing this will be fixed within the first month and won’t be an issue for most guests. Overall a lovely hotel and I recommend it for your stay in Portugal.