Palazzo Previtera

We had such a fantastic time at Palazzo Previtera, our deluxe room had a lovely view of the historic center and plenty of space to relax and unwind. the garden is gorgeous , just in the middle of the town and the swimming pool area is so peaceful and relaxing to enjoy a glass of wine. The living area of the Palazzo are decorated with interesting art pieces and antiques. The designers and the architects have considered every single details which is so rare in this world where everything is standardised. The staff was incredible and treated us like a Previtera, their recommendation were top notch and we will definitely come back.

I am extremely shocked by this place; I don't think I've ever stayed in such a poor room and environment. When I asked Alfio (the person that did the check in) about the possibility of moving to another room he told me that was impossible, when suggested a refund due to the room's condition, he refused, stating it was my problem. The photos of the rooms are completely misleading compared to the actual state. His response suggested that this isn't the first time he's encountered this issue. While there might be a few nice rooms (that I haven't seen), it was made clear that I couldn't use any of the hotel's facilities, as some were off-limits. It almost feels like a scam, it seems the family is building more rooms around the few nice ones they might have. I had to walk three minutes across the street after encountering the dreadful check-in desk. It felt I was completely going away from the property. I read an article in The Times which looked stunning; I am sure that journalist hasn't seen the entire place. I am in shock and would not advise going here under any circumstances if you have expectations. There is even TL light in the room, the room is dirty, and the furniture is worst then ikea. I'm also puzzled as to why there are so many positive reviews, with only one other negative review found, leaving me uncertain about what's truly happening here.