Kassavetis Center - Hotel Studios & Apartments

(19/09/24 to 26/09/24) Just returned from a week at the Kassavetis Center - Hotel Studios & Apartments (***) in Heronossis, Crete. Advertised as a 3 star, but really just a 1 star. We had paid extra for a sea view but didn’t realise the apartment was in a separate building above the main strip (bars and restaurants) with noise continuing into 3 and 4 in the morning. Accommodation, although very clean, was very basic. Furniture was old and needed replaced, beds hard, fridge was ancient although worked, kettle top was broken and bathroom shower attachment on wall broken, shower head/caddy rusty. TV didn’t have English channels and air conditioning was loud. Sea view was lovely but we didn’t sit out as it was too noisy. The apartments were very central for shops and restaurants if you want somewhere just to sleep as your out partying to all hours (cheap and not so cheerful) this is ideal. If you are looking for something more comfortable don’t book these apartments. We ended up going to the Albatross Hotel ****plus every day to use the pool, bought breakfast and lunch there and drinks. Also beware, the beach has a rock base which needs to be negotiated if you wish to go swimming in the sea. After watching others fall, scrapes etc we gave the beach a miss - which was annoying as we enjoy the beach. On our last day we were going to pay €50 to keep our room as flight wasn’t until 11pm and was advised we needed to check out at 11am (advert advises 12 noon). Advised we needed to be out by 5pm. As we were at the pool until then didn’t extend our room but were assured a shower and changing facilities were available. This turned out to be the pool shower (lol) and the public toilet upstairs on the first floor! I must say I have never been in a hotel or apartments that did not have a courtesy room for departing guests. On that note cases were stored in a small cupboard next to lift with glass door (no locks). Reception was sometimes left unattended, so take any valuables with you on your last day. Disappointed.

Where do I start, we arrived at the hotel to be told we needed to pay €100 each for a deposit, then we get it back if no damages. Then 2nd day had room cleaned, and there was a knock on the door to come to Reception. Young girl was very rude and told us the bedding and towels were destroyed and we needed to pay €70 for then. Which only had a little suntan cream on and lipstick on a pillow case, Why a hot wash couldnt remove them. Anyhow we took the laundry back and washed it ourselves which came out prefect, then returned it to Reception. In the meantime we never had any more housekeeping to our room for the reat of the week. Then last day we got a letter to say we have to pay €50 for keeping the air-conditioning on while out? Apparently it should be turned off when out of the room, but nobody told us. Its so dated, says its self catering when we had no kitchen utensils, crockery in there so had to buy cups and glasses. Felt the family run hotel was on some sort of scam to recoup the €200 deposit you pay at the start. Good location that's about it.