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Lage4.9
Ausstattung4.8
Service4.9
Sauberkeit4.9
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teo004
Premium Suite
Aufenthalt im Dez. 2024
Single
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Jan. 2025
Hotel located at Yuhu village, going in and out was a hassle as we have to inform the hotel of the car plate number in advance. And it's approx. an hr ride from the Lijiang railway station. There are quite afew popular cafes and restaurants within walking distance in the village. It would be a good location if u would like to explore around the village. However, wouldn't recommend one to explore the village at night as it's v dark at night with minimal street lights.
Beddings were clean and comfortable. There's heater in the room so it's not cold at all and shower heater is consistent.
The mountain view was magnificent. Hotel provides western and chinese cuisine to choose for breakfast and we can arrange activities; hiking, tour around the village etc. Room was equipped with a bluetooth speaker, Dyson hairdryer, air purifier and complimentary snacks!!
Lastly, I would like to commend receptionist, Ann for her great service and patience to guide me through booking tickets online. Overalls, a comfortable stay i would definitely stay here again!!
Übersetzen
Antwort der Unterkunft: Dear guest,Thank you for taking the time to share your detailed experience with us! We're delighted to hear that you enjoyed many aspects of your stay, from the clean and comfortable bedding, the magnificent mountain view, to the various amenities in the room. We're also glad that our breakfast options and activity arrangements met your expectations.We truly appreciate your feedback regarding the inconvenience of car access and the lighting situation in the village at night. We'll look into ways to improve communication about car entry procedures and consider suggestions for enhancing the village's night-time safety and visibility.It's wonderful to know that Ann provided excellent service. We'll be sure to pass on your kind words to her. We look forward to welcoming you back in the future and providing you with an even better experience.
@joel_a
Mountain Wilderness Boutique Suite Double Bed
Aufenthalt im Nov. 2024
Pärchen
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Jan. 2025
Stayed in Rock Hotel for 3 night and it was a vacation well spent! Good location with view of the mountain and walking distance to Yuhu village. Room decoration is classy. Food was good, have set meal for Chinese or western breakfast and the servings were more than sufficient. There were plenty of activities organized by the hotel and we took part in sunshine and the night start viewing which was awesome!
Overall , service was excellent! I asked for a takeout breakfast for one day and they provided sandwiches and fruits! Also asked to have some special room deco for my girl and they outdid it!!!!!!
Nitpicking a bit, the coffee in the breakfast seems pretty weak. Hope they can use better beans😀. Also some part of the room seems not aging well and needs to be fixed.
Will definitely not mind staying here again next time!!!!
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6/7
Antwort der Unterkunft: Dear guest,Thank you so much for sharing your detailed and wonderful experience at Rock Hotel! We are overjoyed to hear that you had a great 3-night vacation with us. It's fantastic that you liked our location, room decoration, food, and activities. Your praise for our service, especially regarding the takeout breakfast and special room decoration, means a lot to us.We truly appreciate your feedback about the coffee and the room maintenance. We have taken note of your suggestions and will definitely look into improving the coffee quality and fixing the room areas that need attention.We can't wait to welcome you back again in the future and provide you with an even better experience. Have a wonderful day!Best regards,Hotel Management Team
Lin Hoe
Mountain Wilderness Boutique Suite Twin Bed
Aufenthalt im Nov. 2024
Familie
6 Bewertungen
4.0/5
Sehr gut
Gepostet am 21. Dez. 2024
Overall i am satisfied my one night stay in The Rock. However, i am not so impressed with the afternoon tea. Normally a good quality afternoon tea comes with sufficient cakes, scones, fruits, biscuits. But the afternoon serve by The Rocky is rather pathetic. Breakfast served was okay but no great. I see both the afternoon tea and breakfast should improve. I did not consider taking lunch or dinner in the hotel as i do not know what they are serving. If i am returning to 玉湖村,i may not stay here again. There is no pull factor to attract me back.
Übersetzen
6/7
Antwort der Unterkunft: Dear guest,Thank you for choosing to stay at Rock Hotel and for sharing your feedback with us. We are glad to hear that your overall one - night stay was satisfactory. However, we sincerely apologize for not meeting your expectations regarding the afternoon tea and breakfast.We take your comments seriously and will review and improve our afternoon tea and breakfast offerings. Our aim is to provide a variety of high - quality food items to ensure a delightful dining experience for our guests.We hope that you will give us another chance in the future to show you the improvements we have made. If you do return to Yuhu Village, we would be delighted to welcome you back and provide you with a more enjoyable stay.Thank you again for your valuable feedback.Best regards
Gastnutzer
Premium Suite
Aufenthalt im Aug. 2024
Familie
17 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Sept. 2024
Excellent stay- Beautifully curated room with Naxi architectural details. Comfortable stay with impeccable service from Chinese and Western options for breakfast that is beautifully plated, delicious dinner (affordably priced). Staff is very friendly and engaging- we particularly enjoyed the Botanic hike in the morning and just hanging around the still rustic village of Yuhu.
Highly recommend staying at the The Rock and enjoy a luxurious, cultural stay surrounded by snow mountains.
P.s. The hotel is located in a scenic area so do let them know the car plate no before coming.
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6/10
Antwort der Unterkunft: Dear,Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Cherry
Premium Suite
Aufenthalt im Nov. 2024
Pärchen
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Jan. 2025
Amazing hotel! We absolutely love it, from the room to service, everything is great! Highly recommended!
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Antwort der Unterkunft: Dear guest,Thank you so much for your wonderful review and for choosing our hotel! We're thrilled to hear that you had an amazing experience, from the room to the service. Your kind words mean a lot to us and will surely encourage our team to keep up the great work. We look forward to welcoming you back in the future!Best regards,Rock Hotel Team
Gastnutzer
Premium Suite
Aufenthalt im Sept. 2024
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Okt. 2024
Excellent service from the crews of the hotel who took care of our needs and ever readiness to help. A special word of thanks to 啊敏, Lisa and Echo for their wonderful services with a smile and readiness to help book for tickets and even pay for my DIDI bookings up-front using their accounts, as I had some issues with the app. Excellent service and trust.
Übersetzen
Antwort der Unterkunft: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.Amy,Lisa and Echo glad to see your positive review.See you next time in another the Rock Hotel.
Gastnutzer
Premium Suite
Aufenthalt im Febr. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 31. März 2024
Amazing and beautiful hotel. Thoughtful and friendly staff! Love all the activities they organised, especially the botanical hike. Highly recommended.
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Antwort der Unterkunft: Thank you so much for your enjoyment of the hotel actvities .We have different activities in different seasons,we look forward o seeing you agan.
RLMY
Boutique Zimmer (2 Betten)
Aufenthalt im Apr. 2024
Familie
19 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Mai 2024
We really enjoyed our stay at the hotel, the view was superb, beautifully designed rooms and very thoughtful staff
Übersetzen
Antwort der Unterkunft: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
crimsonsky
Premium Suite
Aufenthalt im Aug. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Sept. 2024
Best hotel during our trip. Stunning views!
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Antwort der Unterkunft: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
Christopher
Premium Suite
Aufenthalt im Juli 2023
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Aug. 2023
What a gem! This hotel is in a fabulous location. They have wonderful activities and feel like a special little community. The staff are so friendly, welcoming, and helpful. Will 100% recommend and plan to visit again!
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Antwort der Unterkunft: Dear:Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Dayoung
Premium Suite
Aufenthalt im Jan. 2023
Pärchen
10 Bewertungen
4.7/5
Wunderbar
Gepostet am 2. Apr. 2023
Everything was beyond expectations! We love the scenery of Yulong Mountain. The room was also clean and nice! It’s a bit difficult to go from Lijiang but definitely recommended!!
Übersetzen
Antwort der Unterkunft: You are so kind. "The scenery of Yulong Mountain",This is the greatest praise for us.We sincerely welcome every Rock family member who comes here.Please contact us in advance and we will arrange pick-up and drop off services.Thank you for your comment again.Keep in touch.
Volodymyr
Premium Suite
Aufenthalt im März 2022
Pärchen
20 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Mai 2022
One of best experience in hotel from that year. Service amazing, stuff super friendly and ready help. Location good, good tasty and much for foreigners. Hotel have tours recommendations what very useful. Room big and cozy. Bluetooth speaker amazing. Afternoon tea in reception and surprise in room.
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6/9
Antwort der Unterkunft: Dear Volodymyr and Junhong! Many thanks for sharing your experience here. Your generous words have been shared with the team, and are appreciated by all. We will try to do better. It is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. We look forward to welcoming you back on your next visit to Lijiang The Rock Hotel.
Atakan
Premium Suite
Aufenthalt im Juni 2022
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Aug. 2022
The hotel was really nice. All the staff was really helpful. Special thanks to Echo, she helped us with everything. Thank you very much Echo :)
Übersetzen
Antwort der Unterkunft: Dear Susana,it is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. Echo was glad to hear your compliments,come back when you have time!
Antwort der Unterkunft: 親愛的石洛克家人,看到您這滿含熱情與喜愛的評價,我們整個團隊都興奮不已!特別開心能成為您這次説走就走美好旅行的目的地,更榮幸能為您和家人帶來一段難忘的度假時光。您對我們服務細節的誇讚,對我們裝修設計的喜愛,這些正是我們一直努力的方向!得知孩子在荒野獵人徒步中展現出的毅力,還有對和爺爺的喜愛,這一幕幕都讓我們感受到您此次旅行的意義非凡。圍爐夜話時大家相聚一堂,共享美好時光,也正是我們希望營造的温馨氛圍。而且,餐廳能在性價比上得到您的認可,更是讓我們備受鼓舞。非常感謝您提出的寶貴建議,房間角落衞生和浴缸開關設計的問題,我們已記錄在案,並馬上安排人員進行全面清潔和對浴缸開關進行優化調整,確保後續客人不會再有類似困擾。您對我們的期待與祝福,我們收到啦,這也激勵着我們不斷提升服務品質。真心期待暑假能再次與您和家人重逢,到時候讓您體驗到石洛克夏天獨特的魅力,在采菌子等活動中,繼續為您和家人創造更多精彩的回憶。相信我們一定會以更加完美的姿態迎接您的到來!