Qianxue Castel

Great location and the hotel service was great. We had a good time in Lijiang with Qianxue

The hotel has a good view of the Jade Dragon Mountain and the Ancient Town. We were lucky to see the sun shining on the mountain peak (日照金山). Everything was also new and clean. The staffs were friendly and helpful. The only thing we do not enjoy was the breakfast and dinner were served cold. They prepared the food too early. The next time we chose not to pre-order but to order when we are there. The food was warmer and so much better.

Choose to stay here because its a new 5stars hotel in the area. It is a really mixed feeling about this hotel. Let me list down the pros/cons. Pro: - right above lijiang ancient town - bed and duvet are super comfortable - they have bidet and heated floor!! 👍🏻 - room interior is beautiful and well equipped. So many free goodies. - the view from breakfast area is AMAZING. On good days You can see the mountain from there - their butler service is SUPER amazing! THANK U LI JIAHAO (and friends!!) for you excellent service during our stay. He is so fast, reliable and attentive. You all are the highlight of my stay in this hotel👍🏻 Cons: - its a physical challenge right from you get of your car. its above lijiang ancient town, so check in/out, go to ancient town or back to the hotel you have to climb/down stairsss. Travel with little kids or elderly? Avoid!! - unstable hot water for shower. The average weather was 1c during our stay, to shower with lukewarm water is a nightmare. - its a really small hotel more like guest house, and our room is near busy street that is very noisy! I can hear car honking even at midnight and as early at 6am😭. - breakfast is average - it was my birthday during my stay. The hotel did not give any attention at all, not even a birthday note, let alone a little cake. Our butler help my husband went buy cake late at night so I can have a little celebration 😅😅 - in my opinion it is more suitable to be called 4stars hotel. And price is too high I expect more benefits like any other 5stars hotels, yet other 5stars hotel price is 1/3 less (beside Amandayan obviously) compare to this hotel. Conclusion: I enjoyed my stay. But will not return here for my next trip.

The hotel, an ancient school with temple, has been expertly renovated (it won a design award in Milan) and every room has delightful details, the terrace with bells has an incredible view of the most important square of the old city is very relaxing.Our room had a view of the beautiful mountain at sunrise. The most beautiful thing about our stay, however, was the attention towards us from all the staff, the delicious breakfast and dinner were personalized according to our tastes and we recived all possible support continously. We participated to tea ceremonies, one of which was officiated by a "tea master" and also afternoon tea with pastries. It should be noted that everything was included in the cost of the room, together with a course to learn how to cook the typical flower sweets of Lijiang, as well other amenities. Special thanks to the entire butlers team with whom we were able to communicate via WeChat before and during the stay to organize transfers and trips and in particular to Miss Becky Wei who personally accompanied us by foot to see the famous garden outside the city and speaking English she provided us with many useful explanations about the tea ceremony. A special thanks also to the misses who offered us tea several times in the ceremony room, they were both patient and welcoming !

這是我住過所有酒店最完美的酒店之一！！也是我為數不多離店後第一時間評價 環境：遺址嵌雪樓上建，地理優越，古城大門口上山走幾步就可以到，大水車旁，天氣好可酒吧可觀望玉龍雪山！可惜這次下雨沒看到，所以下次還是訂這家！ 衞生：訂了複式庭院房，別具特色，乾淨整潔，浴室寬敞！ 設施：房間內軟硬件俱全！戴森吹風機、熱風扇等標配！還有豐盛的mini吧 水果大拼盤！黑膠唱片機！娛樂性 舒適性拉滿！ 服務：最值得一提的是服務質量！超五星級！ 一是酒店標配奔馳商務車接送機服務！ 二是全程24管家貼心周到交流溝通！主動熱心，服務意識一流！ 三是下午茶、酒水、餐飲、晚甜點等豐富多樣、口感細膩！買了酒店套餐非常划算！餐食還可以打折！如果超時了還會為客户保留！ 四是每位員工都有着同樣的服務態度！善於交談，談吐優雅！細膩耐心！和這個酒店一樣有底藴文化！

酒店在古城的位置應該是最好的，出門下坡5分鐘就是古城的大水車，人聲鼎沸、遊客如織。但是一進到酒店像到了另一個世界，安靜、舒適，更可況酒店還和觀音凈蓮寺融為一體，有種超脱的感覺。房間的裝修、用品都很到位，打掃地也非常乾淨，是那種讓人住下就很安心的感覺。管家和員工的服務都很細心，給我們留下了很好的印象。