Marriott's Kauai Lagoons - Kalanipu'u

I read some of the reviews before we left and was very nervous about our stay. It was wonderful. The staff were very helpful and friendly. The door onto the balcony got stuck when we first opened it so we called the front desk and in less than 5 minutes someone was there to help us. The view from the balcony was incredible. We loved sitting out there with a cup of coffee in the morning or just relaxing when we got back in the afternoon. We thought our rooms were beautiful. Some people commented that the furnishings looked worn. I thought everything looked great. Yes, we could see onto other guests balconies and we could sometimes hear others on their balconies when we were outside. I think that is to be expected. It was not noisy or distracting. The pool was nice, not as grand as some resorts but it was attractive and big enough for us to relax while other kids/families played in other areas. It was crowded with kids just once but all other trips to the pool were relaxing. There were not a lot of activities on site, but we did not travel across the country to do activities at our hotel. Overall, we were very pleased with out stay and would recommend Kauai Lagoons.

They have the worst hospitality service ever! The hotel is no where near calling itself a resort, theres no beach acess, theres no restaurant, the rooms are dingy and outdated, their customer service is horrible. The construction sucks other than that kauai is great.

The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.

This resort is extremely BORING. Minimal adult activities. The one and only pool is very small and is loaded with kids playing ball. The resort grounds are very nicely manicured however the lagoons look like a swamp. Dead fish floating on top of the dark algae. The marketplace is very small. Our garden view villa's A/C did not take away the mildew smell and moisture in the room from the island's humidity. The bed sheets were always damp from the humidity. The balconies are very large, however the local birds are a big pest!! They are constantly sitting and pooping on the tabletops and chairs. The sounds from the other villas can be heard from your balcony. Also, no privacy on the balconies due to partial glass walls. Do yourself a favor and stay in Poipu where the other Marriott Vacation club is. ( Marriott Waiohai Beach Club ) Also, the Grand Hyatt Kauai resort. Theses resorts offer many pools, beach, restaurants and daily activities. We rented a car from Alamo and headed over to Poipu almost everyday. It's the sunny side of the island. The Marriott Lagoons has no restaurant. We ate dinner at Duke's Kauai twice and The Italian restaurant next to Duke's once. The food at theses places were average tasting. The Marriott Lagoons offers many BBQ areas if you choose to BBQ. Many families did. Glad to be back home. Will never return to the Marriott Kauai Lagoons.

What a beautiful resort. It is quiet and the gardens are lovely. The beach is a short drive, the pool is not huge but never crowded. The rooms are fabulous, how many resorts have a subzero refrigerator? Large rooms and beautiful views. No restaurant on site but close by there is restaurants and shopping. Thoroughly enjoyed the peaceful environment.

I read about some complaints and it seems some people have no clue on what is going on. 1. The pool size is perfect for the number of rooms at this location. 2. The Lanai are the largest of any resort in the MVC network. 3. Construction is only bringing more value to the Lagoons MVC. 4. Chances are you rented a car to get to the resort. Hence, use the car to drive to the restaurants. 5. No Bar at the pool. Well you are saving money by bringing your own cocktails down to the pool and it is only feet away from the pool. 6. The view is one of the best on the island with the blue ocean to the left, the green mountain and Lihue harbor entrance to the right. You can also use the beach in front of the Beach Club for free! The resort is peaceful and very quite. Finally, there is a restaurant and bar at the Timber Resort open to the public.....the walk is shorter. The Timber Resort area was the old Ritz-Carlton homes. The Marriott brothers stood at the Lagoons and said, the Lagoons land should of been the Ritz Carlton homes with the beautiful view. Finally, you can run into construction anywhere. At least, this construction is not on the Lagoons property. You go to Kaui to relax and not get up tight with your underwear in a bundle. Been going to the Lagoons since 2010 minus Covid years.

The Marriott Vacation Club at Kauai lagoons is not all it seems to be. While the time share is beautiful, it is virtually isolated. The pool is very small. There is no access to a bar on the property. The same is with food - - no access on the property. Also, the property does not have a beach. Lastly, there is no access to the nearby hotel (and restaurants) from the property other than a personal car, as walking is long and tedious, especially if one has any difficulty walking. There was, at one time, access via a cart furnished by the property (Marriott). There is none now. While I expressed my concerns to the management, I was advised that all my complaints (see the foregoing) have been made many times before and nothing will be done about them. So, if one does not have a car and has difficulty walking, one is virtually stranded at the Lagoons. On all of our previous visits we at least had a golf cart furnished by Marriott to get us to the restaurants at the hotel on the property. The Marriott Vacation Club website does not mention any of the foregoing. Potential visitors should be made aware of the property shortcomings. Clearly, Marriott has the financial ability to fix the aforementioned issues, but they refuse to do so. Bottom Line: this is the LAST time I will visit this property.

We were really looking forward to our stay at Kauai Lagoons, first time we have visited this property. We knew it didn’t offer many amenities (no onsite bar/dining) but were surprised that there isn’t even a place (ideally Starbucks like other Marriott properties) to get a coffee. The rooms are beautiful and we had a lovely, large lanai. The people who work here are wonderful and try to help their guests in any way possible. The big disappointment for us was the construction activity. In addition to being an eyesore, the noise from the construction work really impacted our stay and our enjoyment of this property. (Picture with view from our lanai attached). Had we known we wouldn’t have stayed here. I’ve looked at Marriott’s website and see the construction is noted but it certainly doesn’t convey how much it will impact a stay here.

We are MVC owners and usually take a yearly trip to Ko Olina on Oahu with our daughter and her family. We decided to try something different this year and booked a 3 bedroom unit at Kauai Lagoons. We were a little apprehensive about the lack of on-site restaurants and no beach access, but as we finish up our week here, everyone agrees that it is one of our favorite vacations ever! Our grandchildren (ages 10, 11 and 11) loved the pool, even though it is small. It was never crowded (over Spring Break!) and we were always able to find shaded lounge chairs. There is a fun little slide. It was like having our own private pool much of the time. There were fun kids’ activities and an activity room next to a very good gym, with a pool table and ping pong. We had a ground floor unit with sliding glass doors that opened completely, so the kids could spill out onto the lawn and play. There were lounge chairs and a table on the generous lanai and BBQ grills just across from our unit. Nice walking trails with lots of wildlife and beautiful tropical plantings. The 3 bedroom unit is extremely spacious, with a gourmet kitchen, 3 bedrooms with king beds, 3 bathrooms, comfortable seating and even a separate laundry room. Tasteful tropical furnishings and artwork. The staff was very welcoming and responded to our every need. We were able to park our car right outside the unit, which we found way more convenient than waiting for a valet to retrieve our car. The resort is only minutes from the airport and shopping. We spent one day at the Kauai Beach Club, just down the drive, on day passes, so we could use their huge pool and spend some time at the beach. The beach is public, so if you don’t care about lounge chairs and umbrellas, there is lots of shade on the grass under he trees. All in all, this was one of the nicest MVC properties we have stayed at, and we plan to make this resort a “regular” on future vacations to Hawaii! We absolutely loved it!