Marriott's Kauai Lagoons - Kalanipu'u

We stayed in this Hotel Block A , 3rd Floor room with 2 bed & 2 bath with Kitchen full furnished with Oven , Dishwasher, Induction stove & microwave & all utensils . Also a Washer Dryer is provided with washing materials.. we stayed here for 8 days . The lady at the front desk of Concierge was very much helpful and guided us for unloading our luggages through a Bigger Trolley kept at the entrance of each block & lifting through an Elevator to our room at 3rd floor. The room allotted to us is with excellent view of Ocean & Greenish Golf ground from our balcony, which is provided with dining table & chairs & beach sunbath chairs to enjoy the nature . One master bed is also provided with Ocean view window & patio . We requested a Crib for our child & provided in the Master with a King bed & attached bath . The Guest bed room also provided with a King bed & side tables with lamps , alarm clock & AC . The bath attached to Guest room is approachable from 2 ways , from family room & Bedroom. Both the bathrooms are provided with Towels & Toiletries, but only sufficient for 3 days. No paste & brush is provided . You have to bring your own arrangements for brushing & shaving kits. On request they arranged cleaning schedule after 4 days of our stay. No active camping was seen inside the Hotel during our stay. No restaurant is available inside the Hotel campus. The Kalanikki bear is behind this Hotel & approachable through vehicle in 5 minutes and parking near another Hotel. Beach towels are provided in the room. This Hotel is very nearer to Kauai Airport & Helicopters trip station.( just 10 minutes from Hotel.) Two Farmer’s markets are very nearby & you can get fruits and vegetables. One Farmers Market is open on Tuesdays & Thursdays only. The amenities provided by this Hotel is much less & we can offer only 4 star ratings.

The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.

I read about some complaints and it seems some people have no clue on what is going on. 1. The pool size is perfect for the number of rooms at this location. 2. The Lanai are the largest of any resort in the MVC network. 3. Construction is only bringing more value to the Lagoons MVC. 4. Chances are you rented a car to get to the resort. Hence, use the car to drive to the restaurants. 5. No Bar at the pool. Well you are saving money by bringing your own cocktails down to the pool and it is only feet away from the pool. 6. The view is one of the best on the island with the blue ocean to the left, the green mountain and Lihue harbor entrance to the right. You can also use the beach in front of the Beach Club for free! The resort is peaceful and very quite. Finally, there is a restaurant and bar at the Timber Resort open to the public.....the walk is shorter. The Timber Resort area was the old Ritz-Carlton homes. The Marriott brothers stood at the Lagoons and said, the Lagoons land should of been the Ritz Carlton homes with the beautiful view. Finally, you can run into construction anywhere. At least, this construction is not on the Lagoons property. You go to Kaui to relax and not get up tight with your underwear in a bundle. Been going to the Lagoons since 2010 minus Covid years.