Aysgarth Falls Hotel & Restaurant

房子挺漂亮，美食絕佳，價格也不貴。但是服務就免談了，看到一個女生帶着小孩也沒有幫這拿下行李，或者就這是當今的英國。

Our room was Askrigg, on the first floor. After we were shown too our room we realised we couldnt lock the door from the inside, which even though the door cant be opened without a key, we do prefer to be able to lock the door when inside the room. Then we discovered there wasnt a remote for the TV, or any information re wifi code or what to do in the event of a fire etc. We made two trips down to the reception before this was resolved with a spare remote and us taking a photo of the wifi code which was on the wall downstairs. The room was quite cool as the radiator wasnt working. Instead, there was an oil filled plug in radiator a quarter of the radiator size, really it needed two to make any impact on the temperature in the room. Then we discovered that the water in the shower wouldnt go any hotter than warm. We ran the water for a while but it still didnt become any hotter. The amenities in this room were very disappointing. Perhaps whoever cleaned the room should have noticed what was missing and let management know 🤷🏻‍♀️ We are not ones to complain but it was very frustrating not to be able to settle down for a couple of hours because of these issues The room itself was fine and the bed was very comfortable.

I booked here expecting a warm friendly hotel with beautiful views from the photos. Unfortunately in my opinion the hotel lacked personality and warmth from staff and decor. Food was overpriced for what was served. Room was nothing special. There were a few gimmicky wireless charges etc in the room but nothing special. Staff and owners couldn’t have shown less interest in their customers. After staying for one night and spending around £300 I am still waiting for a small token gesture refund of £10 I was promised for a service that was not used. I wouldn’t waste my time and money here again and unfortunately couldn’t recommend.