Gastnutzer
11. September 2023
I stayed in Theatre Hotel Leuven. I arrived 20 minutes early (1.40 pm), while the check-in was 2.00pm. However, our room didn't get ready till 2.30 pm. The manager said a person is cleaning the whole hotel, which is not what we expected. Waiting in a breakfast area with no AC on a hot day was terrible. The hotel doesn't even have a proper lobby. Rather than apologising for late check-in, the manager blamed me for arriving early. The manager behaviour was so unprofessional, The location of our room was exactly next to the hotel public bathroom and was smelly, the room was super hot because the hotel doesn't have any AC, I'm strongly not recommended this hotel in hot whether, the bed also was so uncomfortable, the price of the room is so high and it's totally not worth it. I had really really bad experience in this hotel.
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