Résidence Club Mmv le Cœur des Loges

We stayed here for 4 nights in February. Pros: - the bathroom was modern, and clean on arrival - the size of the room was good - storage inside the room is good - good location for ski in / ski out - modern rooms Cons: - reception closed for most of the day, they work strange and limited hours, not overly warm when you ask questions - advertised as having a sauna (one of the reasons we booked it) but limited to being open a few hours a day, must book first, tried to use it but after 16:00 it is chargeable and no one was around at reception / spa to try and book it when we wanted to use it… - only one toilet roll per stay? We were looked at gone out by reception team when we asked for another - not even a bar of soap or basic shower gel to wash yourself with on arrival. Seems like something that is fairly standard but not given here. - lifts temperamental, one small lift down a corridor took forever to arrive - having to clean your own room at the end, a bit strange - some of the crockery was not clean in our kitchen, when I went to use it, I had to wash it up first - you have to strip your own bed and sort your own trash on leaving - had to wait 6 days for our deposit to be refunded to us after asking at reception “we will refund once we have checked your room” - room dusty under bed - sofa had some questionable marks and sofa cushions slipped a lot - beds rock hard and uncomfortable - room temperature appears to be centrally controlled, not ideal when you come back after skiing and want warm radiators. Should be able to control the temp of your own room but radiators were on at strange times Perhaps we have misunderstood the type of accommodation but having stayed in self-catering / room only apartments before I would still at least expect basics like toilet roll and a soap dispenser The stay was ok but as per the points above. Theres a restaurant on site but it’s quite a walk up the hill to get to a livelier area at night time. Would not rebook again

Apartment was made up on four bedrooms (two doubles, one twin and one bunk bed room), a lounge diner with kitchen (no oven) three shower rooms with sinks (one ensuite to a double) and two toilets (no sinks to wash hands in the toilets). Apartment clean, everything working. Lacked a wine opener (in France!). Hotel and restaurant/bar were both well maintained, food in restaurant was great as were the staff. Direct access to and from the slopes from the heated boot rooms. The promised tea on skiing return didn't really happen, one evening there was a shot by the boot room and another there were some cookies, that is all we saw. This is an aparthotel rather than a room hotel so maybe that is a reason for it not happening. A mirror in the bedrooms would have been useful also. We would stay again.

Our week ends in 2 days yet we are still waiting for all the bedding we have been promised 3 times. We would have complained more frequently but for the entire period the lift has worked for 5 hours meaning we have to decend 6 flights down and 6 flights up to discuss with the complacent management team.

Let's start by saying that I do not recommend this hotel! Although the room was fine (3 showers) but only one toilet for 8 people!, the price is attractive and tempting but there are a lot of electrical faults in the room, it took 3 days to fix it after our repeated requests to the reception, they do not take out the trash, at check-in, they charged us 85 euros for cleaning the room and about a week after we left they called me to inform me that they intend to charge another 100 euros for cleaning (from the deposit) even though I explained them that I had already paid (I filed a complaint with the Booking complaints department), the reception is closed from 12:30 to 16:00 and there is no option to recive the room key so for those who come to the hotel during these hours, there is no one to talk with. The pool area was un clean and the water are cold, the spa area are extremely poor and there is a demand for a payment of 17 euros after 16:00 (when I arrived at 15:30, the place was closed). Very disappointing.

Good: Well situated on a blue piste/avenue Generous room size with lots of storage Kitchen well equipped Carrefour supermarket 1 minute away Reception now offers bread/pastry to your door Ski/boot shop just off reception area Free WiFi Bad: Inflexible about early check in even if you call in advance to request Swimming pool very cold Mattresses very firm WiFi tends to cut out Overall expensive for what you get

Great concept, ok location really let down by very poor furniture. Check in times difficult. Swimming pool freezing. Zero quality sleep.