Berkshires Untold

Good effort The website leads one to believe that you are staying at an Inn. This is really a nice motel with a very lovely lobby. The patio is a plus but there is a lot of noise of the traffic on route 7.

This is a remodeled roadside motel on a busy road. Room was very small and dark with only a small window. No amenities like a gym or pool. The lobby area and outdoor seating is very nice, but with a lot of highway noise. I would give higher rating if it wasn’t over $600/night, for which I expect more.

The place was clean; in this heat, I appreciated how well the a/c worked. The bed was very comfortable. Hotel was conveniently located to Tanglewood, which was why we came to Lenox. I disliked the virtual aspects of the front desk. We didn't know where to check in, and saw other travelers similarly confused. Didn't know we were supposed to check in at the bar in the restaurant. Later, I got a text from the virtual front desk asking if I had any questions. I asked 2 questions but never got a reply. Re: complimentary coffee, it would have been nice to have an offering of tea and/or hot water as well. Waited for service to check out, along with two other guests. Furthermore, we were never told check in or check out times.

Very nice hotel, convenient location to Tanglewood and other attractions. Quiet and comfortable beds.

Needs Better Access & Eco-Friendly Bath Amenities Access to the hotel is very bad. Hotel Entrance sign is tiny and unlit. The main sign comes up suddenly and is placed too far up from Route 7 to be seen clearly in daytime and especially at night. Coming from Lenox we often passed the Entrance. Left turn out of the hotel onto Route 7 (to Lenox/Tanglewood) is practically impossible. Crossing a 4 lane highway with a double line is very dangerous and makes no sense whatsoever. Signage for Check-In is not good. It should say "Main Entrance" (instead it says "Club Room"). Parking is good, but instructions in how to access parking for your particular room is not clear. Dinning/Breakfast area is good with Coffee always available. Room was quiet and comfortable. Bed comfortable and Bathroom good. The Soap, Shampoo, Conditioner and Body Lotion dispensers are not at all Eco-Friendly. They are full of chemicals, strongly perfumed and have a bad medicinal odor. We did not use them. We fortunately travel with our own Eco-Friendly soap and shampoo. Closet space is minimal and the Closet/Refrigerator unit is poorly designed. The 2 large, deep drawers underneath are very difficult to access. There was no chair in which to relax. The desk chair was far too low. Service was excellent and prompt. Why the fire pits outside were going full blast in 85 degree weather made no sense.

Fantastic boutique hotel! Upscale, locally sourced food and beautifully crafted cocktails. Very comfortable beds!