Best Western Plus Berkshire Hills Inn Suites

Very disappointed! We were traveling with small kids. I booked 2 rooms with the same transaction with double beds each room and when I arrived they gave me one room one 1st floor double bed and one room on 3rd floor with one bed. When I told them why they gave me one room with one bed they said that the information they got from Trip.com was for a one bed , which was a total lie , I showed him the the rooms I booked were both for double beds. They were dishonest. Also our 18 months baby found a pill on the floor on one of the rooms, very dangerous.

Property is in need of spiffing up and deep cleaning, particularly carpets. wall paper peeling around air conditioner, mold present. Dust on lamps and on main ice machine. Open dumpster outside our window. Mold in bottom of room ice container issues with sink stopper. The three issues we submitted to management were promptly addressed. Liked the quiet and proximity to Tanglewood. Overpriced for value.

Very friendly girl at the check-in who moved us (essentially upgraded us) to a suite after our initial room smelled of lingering cigarette smoke. She was very patient about my paranoia over the pilot light/flame in the room's fireplace. Great experience.