Sleep & Nature Hotel

The hotel and location are nice. The service at the restaurant is terrible: very slow, very amateur, always needing to ask for the same things 2 or 3 times; the service takes forever, almost two hours dinner, with waiting periods over 45 minutes between courses. Very bad. Room was very clean and cozy.

The hotel asked us to write them an email if we had negative feedback. And we did. But they never acknowledged it or replied and so sadly I felt called to share it here. Let’s first start with the concept of this hotel. It’s focused on the quality of sleep or at least it’s advertising as such. A project of a very known sleep specialist so one goes with some level of expectations. It’s interesting to arrive to the hotel and even before leaving the car starting to notice a lot of things that make no sense. The hotel is on a valley that is completely desforested. There is nature, sure. But let’s be real… in a really poor state. There is no effort to reforest the areas around to integrate the structures in the landscape and so it’s all exposed to the sun and non private. At check in- sleep quality or the concept of the hotel is never mentioned - interesting. There are children all around which is very surprising for a hotel promoting sleep quality and rest. The pool area does not have enough space for all guests nor does the interior pool that has about 8 sunbeds (for 32 rooms). By the swimming pool there were about 4 pots with plants : all dead. Interesting cause there was 0 effort of having gardens or greenery around the space and the ones that exist are left to die. And you can tell me it’s thhow Alentejo and there is no water - but you can create water and you create water by planting trees. The rooms are stuffy and you are forced to use the AC as the windows are actually doors to the patio with no mosquito screen or whatsoever. Our patio was a little corner with plastic chairs and a claustrophobic feel to it. We get to another detail now: as we are again at a hotel whose concept is around sleep quality - we expect the food to be in some way promoting that too - simple food / easy to digest / light / some Ayurvedic macrobiotic healthy but nutritious menu… don’t get me wrong the food was good. But heavy options. So I am left with the question: why is this a Sleep hotel? Where did Teresa Paiva innovate here? It sounds like a little bit of a trap on that sense. You could just call it a normal hotel. I’m really sad to be writing this review but I’ve worked in hospitality for 15 years and when you charge a certain amount of money for a place and market it to a certain field of wellness, you can’t fail at so many things and be just a common hotel.

ROOMS: very spacious with big bathroom. Big and comfortable bed, pillows for your own choice (4 different types are provided). Safe, fridge, wardrobe. There is a nice terrace as well. LOCATION: excellent countryside, here you can see many stars! 2hours drive to Lisbon. FOOD: there is a restaurant which offers good breakfast (included) and it works for a lunch and dinner as well. Breakfast is tasty: you can choose something from buffet or you can order eggs (fried or scrambled) with some ingredients like veggies or a bacon. FACILITIES: big parking zone, outdoor pool, spa with an indoor pool, gym, bikes. Good wi-fi.There are even some yoga classes, pilates and meditation time. STAFF: very friendly and welcoming.