We just spent three nights at the Hilton Lake Las Vegas and I have very mixed feelings about our stay. On the plus side, the property itself is beautiful. The exterior, lobby, and common areas are impressive, with lots of decorative touches and fancy lighting. You can tell this used to be a true five-star resort. We also got a great rate on our room and, at face value, were very happy with it.
Unfortunately, the biggest issue was our bathroom shower. On the second night, the shower stopped working properly — it wouldn’t turn fully on or off and was stuck at an uncomfortable lukewarm temperature. We discovered this late at night and had to stay up waiting for engineers to come repair it. They did fix it, and we were able to shower in the morning and go about our day. The next day, New Year’s Eve, we returned to the room after being out for about five hours and immediately heard a piercing squeal in the hallway. The sound was coming from our suite. When I opened the double doors to the bathroom, the room was filled with hot steam. It appeared that housekeeping had turned on the shower to clean and then couldn’t turn it off; it was blasting extremely hot water at full force. We had the same issue again: no one could stop it. Getting help the second time was difficult. There was a shift change and the hotel was clearly focused on New Year’s Eve festivities. With limited time to get ready, my husband and I ended up having to go shower in the spa (which, thankfully, was still open). By the time we got back, the shower had been fixed again, but the whole situation was a huge inconvenience and took a long time to resolve. Honestly, this room should not have been assigned to anyone given the state of the shower.
To the staff’s credit, everyone we interacted with was kind and tried to be as helpful as they could. No one was rude. Management did offer compensation for the trouble:
• One free night (which we accepted)
• Waived our resort fees (which we accepted)
• Complimentary breakfast (which we didn’t use)
However, our visit to the spa highlighted further maintenance issues:
• The steam rooms in both the men’s and women’s areas weren’t working at all.
• The women’s spa pool had only one working jet; the men’s side didn’t work at all.
• The water was more lukewarm than warm.
• I liked the sauna, but towels and flip-flops that were left there on my first visit were still there the next day, which made me question how often it’s cleaned.
• The shower in the sauna area was out of order, the bathrobes didn’t have matching ties, and the slippers in the women’s area were initially male-sized.
• Both the main outdoor pool and the hot tub were closed.
Given how many amenities were unavailable or not functioning, the $32.50 per night resort fee feels very steep.
There were also some basic room and building issues:
• A loose wooden board under the sink, barely held on by a screw, fell off and landed on my husband’s foot while he was getting ready.
• Many areas of the hotel, especially the guest room hallways and the walk from the parking garage to the lobby, smelled strongly of rotten eggs. It seemed like a sewage issue that someone tried to mask with heavy fragrance, which honestly made it worse.
Overall, this is a property with a lot of potential and a gorgeous exterior, and we appreciated the staff’s kindness and the attempt to make things right with a free night. But the maintenance problems, plumbing issues, spa disrepair, resort fee, and pervasive odor made our stay far less relaxing than we had hoped. With serious investment in repairs and upkeep, this could be an amazing hotel again—but right now, it falls short of what the Hilton name and resort fees suggest.
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