Gastnutzer
24. August 2022
Everything was great. I mean the hotel is not the MGM grand, it's what it is for the price they give you. I like it. I wasn't there at all just for sleeping so it was great. Buuut, they haven't refunded me my deposit and I tried to call and the machine says: THEY AREN'T TAKING CALLS AT THE MOMENT!!! I mean, they are a hotel, how the h... are they not taking calls? And they did answered in booking (of course they did) the person on the line was kind enough to transfer my call when they ANSWER HIM, but when he transfer me: THEY LEFT ME 25 MIN ON THE LINE WITHOUT RESPONSE. SO YEAH, GREAT CUSTOMER SERVICE GUYS I WANT MY MONEY BACK!!!! Update: someone from ******* supposedly talked to them and they blame my bank. And I called my bank (because the director is my friend) and he told me it wasn't there. So that's that. Now I get why they don't accept cash deposits anymore. Because they keep your money.
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