Coson Bay

It pains me to write this review as this is the third time I stay here. Other times I rented thru Airbnb and had no issues out the ordinary. This time I booked directly with the Hotel website. Beware of the charges that they do and they can't guarantee what apartment you get, ours smelled like raw sewage. I booked and got a confirmation for a total price in dollars, one week before we arrive they charged me nearly 400 dollars more. Told me that the pesos to dollar exchange rate fluctuates, buts that's bull as I paid in dollars and dollars don't fluctuate. then it became another excuse and they charged me the correct amount and then cancelled it. then it was something else. after weeks of back and forth, they instruct me to contact my bank instead but how can I make a claim if THEY CHARGED that amount. I gave up, they are inept and swindlers. Its sad they behaved this way and it seems like management is near non existing. Room says you get water everyday, then it comes every 2 days. On the busiest day, dec 31, somehow they didn't have enough chairs or towels for guests, do they know how to plan? breakfast can be a 15 min wait or 40 min, never sure why. so many things that we ordered, as simple as a glass of white wine, the answer is : we don't have it.Its surprising that on one the busiest week of the year somehow they were out of so many things, do they have a manager? Its sad that it is such a nice beach and lovely staff yet they don't seem to be trained or supported.