The Old Schoolhouse Hotel

Never again. Breakfast was poor just a kettle, croissants and bananas. No one to ask or to help. No towels in the room-no one at reception to help. Please be aware if late checking in after 8pm there is a compulsory £25 charge payable otherwise you don’t get the keys. In fact I was told to go elsewhere if I didn’t pay. I paid £114 per night to be abused by the owner because I was 30 mins late checking in. It was like being at Faulty Towers but no joke when you’ve driven 6 hours to get there. As my opening statement says NEVER EVER AGAIN. Quiet room requested. I faced the motorway. Heating controls not available so I froze all night.

When I arrived in the evening I rang the doorbell and a man came from somewhere down the road. I was given the wifi code at reception “because the wifi doesn’t reach your room”. I was in room 6, presumably the wifi doesn’t reach rooms 7;8 or any other rooms beyond what, 2? 3? Having been told that I had a quiet room at the back, I was surprised to find the motorway running just 20 yards away! Even with the window shut and hearing aids removed I could hear the lorries. I was also shown which room breakfast would be in and was told it was already laid out. Did this mean that everything was left out overnight? The individual cartons of fruit juice; the jug of water & the milk were in the cooler; the cornflakes were in the dispenser and the individually wrapped croissants and the other pastry item (individually wrapped) were out on the table. There may have been Weetabix but I couldn’t see into that container. There were 4 or 5 apples in a bowl and some wooden spoons, oh and some cereal bars. On another table was a kettle and tea and coffee bags. This was all self service with no staff to be seen and the kitchen shut. Apparently no staff on site oivernight or during breakfast time. Premier Inn at Heathrow does a family room with cooked breakfast for £75 for the room. To pay £85 for this level of service is an insult. I was told that there was once a very nice restaurant at this hotel and that was why it was recommended to me, well there’s been a dramatic downturn and the hotel has now gained two more who will recommend DO NOT GO THERE

There was no staff at all in the hotel, left to get on with it. The breakfast was a disgrace ! Supposedly continental. No staff ! Not even cornflakes. We were hungry when we left to go home to cook. The restaurant doesn’t exist it was closed down last August. We were misled with the information and no way was this a 4 star hotel. More like 2 star. We won’t be back !!! I feel we should be reimbursed for some of the cost ! Janis from Fife

Would recommend staying here and will definitely use again, lovely cosy warm room very comfortable bed and spotlessly clean. Nice to be able to make a coffee when waking up, good variety of coffee, teabags etc available

Booked a room for 4 hours (£100) for a family reunion. Had a lovely evening, girls behind bar were very friendly. Such a pity the manager/owner wasn’t so nice. Last orders were at 9.45 as agreed, bill settled at 9.56 which exceeded the minimum £250 we had to spend and at 10.10 the manager appeared very abruptly, whistled and told us we had to leave. The room was previously agreed to be booked until 10.30 and despite us trying to say this he didn’t want to hear any of it, he said you have to go now and started waving his arms and herding us out like sheep. Embarrassing ending when family have come from Canada and that is the hospitality they receive. Very very poor customer service, they had no interest whatsoever in trying to resolve the matter. Won’t be recommending to anyone.

Absolutely disgusted with the treatment we received at a recent family gathering. As our evening was coming to an end, we were whistled at by the manager, yes whistled, and told to leave they had homes to go to. This was at 10.15 p.m and a mere 5 minutes after they'd served a round of drinks. He was condescending in his manner and arrogant in his approach. No way to run a business or ensure returning customers.