Hilton Lanzhou City Center

I was upgraded to a bigger room , the view is amazing and the bed is so comfortable and clean with big bath tub. I had a wonderful stay. I enjoyed watch the sunrise , sunset and night view with a cup of tea in the lounge.

Location is good, staff friendly and able to speak English, very helpful and nice. The room was decently decorated however there were a few inconveniences you would not expect from Hilton. Curtains were missing, noticed too late, in the morning the light was so bright through the sheer, my sleep was disturbed. The room was extremely hot (27 degrees celsius) while the ac was working it still felt too hot. The mattresses felt somewhat different from other Hilton hotels. I struggled falling asleep and kept waking up throughout the night. The internet speed is locked behind a Hilton membership (2025, having wifi locked behind membership is insane) The bathtub didn’t have any toiletries nearby, if you want to take a bath and wash yourself you will have to get out of the bathtub and reach for the shower gel or whatever else you need or bring your toiletries with you and put them next to the bathtub before getting in. The view was nice however the sofa in front of the big windows with the city view had stains and dark spots on it making it a bit uncomfortable to sit on it for too long.

I recently had the pleasure of staying at the Hilton hotel, it truly exceeded all expectations in terms of customer service and facilities. From the moment I walked through the door, I was greeted with warm smiles and attentiveness. What made my experience even more remarkable was the fact that they graciously upgraded my room without any additional charges, providing me with a breathtaking view and a sense of luxury. The hotel's facilities were exceptional, offering a diverse range of amenities such as a well-equipped fitness center, rejuvenating spa, and a stunning pool. However, what truly stood out for me was the captivating live music that filled the hotel. The talented musicians created a vibrant and unforgettable atmosphere, adding an extra touch of charm to my stay. All in all, this hotel's exceptional customer service and outstanding facilities made my experience truly unforgettable.