We stayed in Pigalle Hotel Gothenburg for 2 nights The location of the hotel is very central and super close to the central station of Gothenburg ( about3 minutes walk), it is also close to tons of restaurants, cafes and a big shopping mall where you will find everything The reception when we first entered the Hotel did not meet our expectations, it was not that warm welcome and for a moment felt almost like self service, I thought it was bizarre for a 5 stars hotel to have average reception for their guests. Decoration of the hallway, the bar at ground floor, the entrance and even the stairs was surprisingly very vintage, romantic and outstanding design, overall it was charming and very aesthetically pleasing to the eye. Even the room design, the wall paper and the bathroom were all of the same theme (vintage & romantic and it quite warm feeling) The bed was super comfy, we slept very well like bears so if you wanna have a great sleep they got the beds and pillows for it. Also the breakfast every morning was nothing short of delicious and the taste of everything was great and you can feel that they only use fresh & high quality ingredients, the methods of the cooking and preparations were very 5 stars indeed, and the service of the staff as well, they were very friendly and professional. Nevertheless the room we stayed at did not match the pictures on the hotel web page, it was not very spacious neither was the bathroom, and next to the bed both nightstands had stains on them, we were also not pleased with the cleanliness of the room nor the bathroom as there were so much chalky limescale deposits all over the bathroom floor. The closet in our room was sort of broken and need reparation as it was quite warn out, also it had very small space to hang our clothes and even less space for stuff because it had only 2 small shelves. No free coffee, nor tea and not even water in the room, quite disappointing for a 5 stars hotel, I honestly was upset as there were no trash cans in the room, there were just one in the bathroom and you need to walk there every time you had trash to throw. Also although we were couple, we only got 1 welcome package and even that was very basic. In Summary: The Hotel have a charming, vintage aesthetic and an unbeatable central location. However, the room quality fell short of expectations for a 5-star establishment, with cleanliness issues and a lack of amenities. The delicious breakfast and exceptional service of the staff helped redeem the experience.
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