GGuest UserI cannot express enough gratitude for the Sofitel team in Luang Prabang for creating such a warm, welcoming and accommodating stay. Across all departments, the staff went above and beyond, and collectively set a new standard for Service. Most notably Vard, Leng, Mr. Kao and Youth at the front desk, Mr. Umni, Keili and Souk from F&B and Mr. Anshul Sharma, the hotel Manager, who has done an exceptional job at leading the team and making the Sofitel, Luang Prabang a must stay haven in South East Asia. The hotel grounds were picturesque and serene, the rooms tastefully designed with ample space to luxuriate, the food (particularly breakfast) at Governors Grill delicious and fresh. But above all, the service was unlike any hotel I have stayed. From remembering the small details of our personal preferences, to recommending the best activities and experiences, to assisting with a medical emergency - my partner and I felt truly cared for. I am deeply grateful for such a beautiful and memorable Christmas and New Year, and we already look forward to our return!
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