Ddippeydoo1this hotel is very confusing to locate. there is no sign except for a banner on a fence. this hotel is attached to a Holiday inn which makes it more confusing. they literally share a courtyard and the buildings are attached. when you pull in there is nothing directing you to a lobby, no signs, luckily an employee was standing outside and they explained where to go. we have a large group of 22 and a total of 6 rooms reserved. originally we are told the 6 people checking in for each room need their passports, then he changes his mind and decides everyone needs to show their passports which i have never done before in any hotel in Costa Rica out of all the trips and hotels we stayed at. they take all our passports and write down all the names and passport numbers for all 22 guests which i was very uncomfortable with. we were flying out very early in the morning so we had no choice. There were 3 people working the front desk at some point a 4th guy showed up, 2 of the clerks were friendly but the main guy was condescending and rude! we finally get our keys, only 1 room was given the complimentary bottle of wine. the rooms were dirty, dark, and smelled awful, a mix of paint, mold, and chemicals. the rooms look nothing like the pictures advertised, im sure many years ago they did but now theyre dirty and outdated. our balcony door did not close, it was held open by the chain lock but the door knob would not latch so the door remained slightly open. bugs were flying in so my husband rigged the door to keep it closed, not locked just closed enough to keep bugs out. we went downstairs to pick up some dinner leaving our 17 year old taking a shower. we had requested towels since there was only 2 and 4 of us, i guess they decided to let themselves in while we were out, my son heard the door and assumed it was us returning until several minutes later someone knocked on the bathroom door! they started speaking to my son in spanish which he does not speak, he was totally freaked out! why would you stay in the room if you heard the shower on?! then he doesnt even leave! my son said it was several minutes later that he finally left the room!! what the hell was he doing in our room for so long?!!! My sister was given someone else's room and when she went down to let them know the room was locked they insisted she wasnt using the key card correctly so they walked her back up, tried the card but the door was locked with the safety pin so it only opened slightly, the guy then tried pushing the door open with his body when a gentleman appears inside startled from being woken up to someone trying to break into his room! my sister was embarrassed, explained what happened and apologized. HOW DOES A FRONT DESK NOT KNOW WHAT ROOMS THEY HAVE ALREADY FILLED?!?! completely unacceptable! DO NOT STAY HERE!!! there are so many options nearby find anywhere else to stay.
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