La Quinta Inn & Suites by Wyndham Lakeland East

We ere greeted by a man who didn’t seem to care whether or not we were staying there or not. Not friendly, not personable - we had arrived late and the lobby was empty so not sure what he was in the middle of but was expecting us as our reservation paper was set aside in a stack of other reservations. Went to the room to discover can hear almost perfectly things going on in each room we walked past. Opened our room and found our bathroom to have mold on the wall behind, around and above the toilet. Also, above the toilet, a fungus or mold or something was literally growing and hanging down like calcium you’d find on the ceilings of caves. (I have pictures and video to share). We were tired so we decided to make the most of it - we only were there for sleep and would be busy all day. Got into bed to discover the sheets and bedding were damp and wet from the humidity in the room. It was quite gross. Probably should’ve gone back downstairs but assumed all rooms were probably like that and did t want to deal with the unpleasant gentleman at the front desk. The one bright spot, was how friendly and nice the young woman was when we checked out on Sunday morning. She was very nice.

Broken door locks, fixtures, etc, around rooms. Everything from carpeting to walls are stained or discolored. The only upside was, we didn't notice any bugs. (Which was truly shocking) Breakfast was supposed to finish at 9:30, more than once closed way early or they chose not to refill food. Lady at the front desk in the evening was very nice. Lady "maintaining" breakfast was extremely rude and had some guy hanging around who didn't seem to work there. I am shocked that this is considered La Quinta quality. Truly it would be easier to demolish and start fresh, it's in that bad of disrepair.

Good afternoon, Please let me know when I will be reimbursed the $100 the hotel requested. I checked out of the hotel at 6:00 a.m. on Sunday. I didn't even have breakfast, and they still haven't refunded my card. I look forward to your reply. Thank you.