Disney's Saratoga Springs Resort & Spa

The resort is in very good condition and we had a very nice 1BR Unit for our week long stay at Disney World. The best perk of staying at Disney resort is the extremely efficient shuttle system which is included with your reservation. In addition to frequent departures, they also drop you off at the closest stops to the park gates!

Lots of people love this resort, but it just wasn’t for us. We loved being a short walk away from Disney Springs, and I enjoyed many a morning coffee sat out on the balcony overlooking the river, but this resort is just too big and spread out for us and we were disappointed to discover the buildings are more motel in style than hotel. The room itself was nice, but the outer areas of the buildings just felt a bit tired compared to the other deluxe resorts we’ve stayed in. The walk to the quick service and main facilities was about 10mins from where we were, and it just never felt homey to us. We like to walk through lobbies and say hi to cast members as we pass, which you just don’t get here. I’m glad we stayed here to know it’s not for us. I will say though that the busses, which we thought might get annoying, were absolutely fine!

Returned to this resort after 12 years and it didn’t disappoint. Outstanding level of customer service, particularly Alexa on front desk who helped us at the start of our holiday to resolve an issue not connected to the resort. Room location and surrounding location was excellent and housekeeping staff really looked after us throughout our 18 night stay. Looking forward to returning again in 2026 !!!

One of our new favorite resorts! Our home base with DVC is GFV but we decided to give SS a try on our last trip. We loved it! We stayed in a new bedroom villa that was newly refurbished and super clean. It sits on a beautiful golf course, has 5 pools, splash pads, endless activities for the kids and the horse theme is so classy. I do wish it had a few more food options but overall it was a great stay and super accommodating for a family with a 1 year old. As far as transportation, we drove to the parks to avoid the busses with a toddler/stroller but parking was a breeze and made our time more efficient to and from the parks. We are booked to stay again this year!

My experience at this hotel ended terribly. I forgot something in my room and it was impossible to get in touch with ANYONE at the hotel to retrieve my item. Disney's process is flawed and has no consideration for its guests. Its like once you check out and they took your money they don't give a damn about you. They tell you to fill out a form online and there is no follow up, no explanation on what was done. ANY other hotel , you would be able to call someone at the front desk and they would send someone to help you. NOTHING from DIsney Saratogo Resort. The only reason I see is that someone stole the item ( it doesn't mean that it was forgotten that you can just take it!). I would have expected them to send someone in right away and give me an update ( specially that i disclosed the exact location and even sent a picture). I would never recommend staying at this hotel and my experience with Disney World has been tainted by this.