Disney's Saratoga Springs Resort & Spa

Room not cleaned with significant urine smell and urine stains on the wall. Wasted almost 3 hours waiting for guest services for them to offer us 100$. Had to change rooms 2 times and repack everything. Manager Joshua wasnt helpful at the all and was disrespectful. Dont stay here.

Wish I had listened to the negative reviews before committing to this hotel. I dont know if our room was worse b/c we booked through DVC points but it was dirty, tired and worn. You could hear all the doors down the hall open and close all night so none of us slept well. The pool area near us also was tired looking and not very appealing. There is really no Disney allure here as noted by other guests. For the price point you are better off with a nice moderate Disney hotel unless the Deluxe category is important to you for extended Disney hours. Location near Disney Springs is nice but not worth the lack of quality.

The room is alright nothing special. Pretty much like an Air B&B. Very much like renting an apartment. We stayed at the carousel building. It was way out of the way of anything. Plan a 10 minute walk to get to a pool and longer to get to a restaurant. Disney Springs, plan 20 to 30 to get over there. Not convenient in the least bit. For the price tag; honestly, I give this one star.

Disney really does a top notch job with their accommodations. I cannot fault them for that. Our 2-bedroom villa was clean, smelled clean, and all of the furnishings, dishes, tv’s, beds were clean/worked/comfortable. The exercise facility at the SPA was also clean and large and had a lot of equipment to choose from. I gave this 4/5 stars because the food was really just not exceptional. It looked good, but things like the brisket sandwich, meatloaf, etc were all bland and did not live up to anyone in my groups expectation. It was not 5-star worthy.

Excellent location for a relaxing stay at Disney. We stayed at the villa and it had everything we could wish for. Beds were very comfortable and spacious, very happy with extra pillows available. The kitchen was well equipped, we only had to buy food. The renovated villas have a lovely modern look to them with a touch of Disney, enough to know you are staying at the park hotel but not too much to feel overwhelmed. As a deluxe resort hotel offers extra Magic Hours and free parking at Disney parks. Perfect location close to Disney Springs, Epcot and Hollywood Studios, a bit longer drive to Magic and Animal Kingdoms but we didn't mind as it was all reasonable. Rooms were cleaned everyday and we were coming back from the parks to find towels and my Disney ears arranged in a new way everyday. Even in July the hotel was quiet and relaxing. It was always a bit of a challenge to find a parking space, but there was always one available. There are pools and golf course but we were spending our days at the parks. The bathrooms have peculiar set up (so many doors!) but once you get used to it it's fine. Brilliant Aircon, it was so pleasant to come back to a cool room after day in the Florida sun!

Amazing stay yet again. Team always impressive. Accommodation always perfect, clean and great beds. Every member of staff is always engaging, polite and can’t do enough for you. Pool was great sadly a few days of thunder so pool closed but plenty to do. So close to Disney springs we walked each day.