Gastnutzer
25. Februar 2024
I'm hoping this review get's seen by many and corporate. This was the worst experience I have ever encountered in a Resort. The quality of service and what you get in return is not worth it. Let me start by just stating when I showed up for checking in. I have never ever felt racially profiled, until I went to this Resort. People in front of me were being treated with such great hospitality, smiling at them, educating them on all the perks the resort had. Then here I come to the front. The guys name was Jonathan. the first thing he tells me is, "I'm not ready". I said no problem, stood there and waited. We proceeded to checking in. I was being rushed, talked down on, was not explained anything about the benefits of the resort. i got an attitude and my key cards thrown at me. I got a deal through customer care and he did not want to honor it and said to me "This is to expensive for you, you can call care and pay through them then i will check you in". I kept is as professional as I could and responded just get me a room and charge whatever you need. It was such a horrible experience to start with and on my wife's birthday. My wife wanted to leave but i stuck it out and proceeded as the travel was long. The room, the room smelled nasty, the cabinets on the inside full of dust. The staff, rude, arrogant, when I would walk and pass the front desk, no good morning or any type of greet. I asked for some towels, they told me they would deliver me some, never came. I felt as though i was being treated different just because my ethnicity was different. The last night i stayed was the worst. i woke up in the middle of the night because my wife was telling me she felt uncomfortable and itchy. I didn't pay to much attention to what she said, and here we go. Maybe an hour later i see small black critters jumping. I woke up with bites on my arms. I was really upset and left early in the morning. That was incredibly uncomfortable and nasty. This was the worst experience and i hope they don't treat customers like they treated me. As well as check the rooms well, because you might find insects. Will never recommend to anyone.
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