Holiday Inn Express Hotels in Lafayette

This is a nice hotel, but I can't give it more than a 3 stars. We had a double queen suite for one night which was nice, clean and comfortable. However, we needed to use the silverware that is provided, but none was in the drawer. Didn't occur to me to check the dishwasher, but that is where we found it the next day. Also had to rewash the dishes that were in the cabinet before using them. Thought that would have been something that maid service would have taken care before our stay. It is difficult to enter the hotel from the door in the back, had to either enter by one of the side doors or walk all around the hotel to get in. Could not enter the pool area using the outer door either due to the handle not working. Both doors did respond to the key, but just would not open. The outdoor firepit did not light when I tried it. When we got to our room, there was only one extra toilet paper, not a big deal, but I wanted more since there was three girls in the room. I went to the front desk to ask for more and had to wait 10 minutes for the employee to come out of the office. The TV guide channel was way off. We stayed on May 28th, the guide was saying May 9th, and the time did not change from 10am when it was late afternoon when we turned it on. Not a huge deal either, we did find something to watch, but having an updated guide does help. We did use the pool, but it was colder than I expected, thought it was supposed to be heated and the floor got extremely slippery once water was on the surface of the pool deck. And lastly, we were sitting in the lobby talking and the fire alarm was going off throughout the entire hotel for about 10 minutes. Thankfully it was a false alarm, but no one seemed to have a sense of urgency to turn it off. I even overheard another guest complain at the front desk about the alarm because he was sleeping, and it didn't seem to matter to the employee. The hotel does offer breakfast which was actually very nice. I'm not sure if they change the menu daily or not, but there was fresh scrambled eggs and bacon which were pretty good and the usual staple items that were fresh. I would probably stay here again, but they need to fix the door handles, do something about the tiled pool deck when it gets wet, so no one really hurts themselves, make sure the pool water is warm like bath water, and have employees that have a better sense of urgency to take care of the guests.

Shame on you, Hilton. For $800 per night, I expect more....a LOT more. I should have known there was going to be a problem before we even arrived. I had used the Hilton app to select a room. Several hours later, the app notified me that our room had been switched for some unknown reason. I called the hotel, and was told that maybe the other room ”extended their stay”. OK, no problem. So we arrived at 11pm after a long day of traveling and tried to get into our ”new” room with the app, and of course the key didn't work. We also noticed that there was a loud TV next door, which was easily heard in the hallway. So we trudged over with our suitcases to the front desk (in another building), to complain about the change/key/location of room. We were greeted by ”grandma” and her poodle, crocheting on the couch; ”daughter” working the front desk; and ”granddaughter” (the only one who seemed to know what was going on), who telephoned the room with the loud TV and addressed the occupant by his first name saying ”Hey, are you watching the TV?” Real high class welcome. I requested another room on a different floor. Our new room greeted us with the cooling system fan on full blast and the ceiling fan going....and the room was too hot! We tried to get a good night's sleep, but no luck. The next day, I called the front desk and said the A/C didn't seem to be working. A maintenance guy showed up about 10 mins later and said that ”the freon was out and did I want them to fix it?” He did get it fixed during the time we attended our son's commencement ceremony, hence my generous ”2-star” review instead of ”1-star”. On to our ”free breakfast”: they should have paid us to eat it!! Gross at best. (You have been warned.) Cleanliness of the room? LOL. Carpets were old and had unknown dried ”stuff” stuck in places, curtains were ripped, furniture upholstery stained, mold in the shower, etc. You get the picture, but I added a couple anyway. Oh yeah, on the 3rd night, our key didn't work so we had to trudge on over to the desk for another one. While walking over there, we saw ”grandma” in a loose, silky robe, running through the hallway. Like I said, real classy. I have lost my faith in Hilton. Absolutely unacceptable to take advantage of Purdue graduation weekend and force us to stay in a VERY low quality hotel, knowing that we'll never be back. I'm canceling my Hilton Honors account and credit card right now.

The Hampton Inn Lafayette hotel in Indiana is a clean, comfortable and charming hotel located right in the heart of it all and is convenient to local restaurants, shopping, entertainment and Purdue University. Enjoy our complimentary hot breakfast buffet. All of our spacious hotel guest rooms have a 25 inch TV with On Demand movies and video games, complimentary high-speed internet access, HBO, coffeemakers, irons and ironing boards, hair dryers and 2-line data port phones with voicemail. Our hotel also has wireless internet access in the lobby. Golf Stay-N-Play Packages are also available.The Hampton Inn Lafayette hotel in Indiana features an indoor pool and whirlpool and our business center with faxing, copying and printing. We offer same-day dry cleaning service and 24-hour complimentary coffee and tea in our lobby. All public areas and over half of our guest rooms are nonsmoking. There are no pets allowed and our rooms are handicap accessible.We love having you here at the Hampton Inn Lafayette hotel in Indiana.

Wir kamen mitten in der Nacht an und sagten uns, dass das Zimmer von einem Fremden eingecheckt wurde. Es können sich nur zwei Personen ein Bett teilen. Uns wurde gesagt, dass unser Zimmer von Fremden eingecheckt wird und es 3 Uhr morgens ist. Wir müssen uns ein Schlafzimmer mit Kingsize-Bett teilen. Keine Zahnbürste/Zahnpasta, bevor Sie eine Anfrage haben. Es gibt keine Folgelösung.

Das Hotel liegt etwa 15 Fahrminuten vom Wal-Mart in der Nähe der Purdue University und etwa 16 km von der Universität entfernt. Als ich an diesem Abend im Wal-Mart-Supermarkt einkaufen ging, stellte ich fest, dass das Hotel nicht in der Nähe des Wal-Mart-Supermarktes in der Nähe der Universität lag. Es war zu voll und hatte Nulldurchgänge. Ich musste einen Ausflug zum nächsten Studentenwohnheim machen. Es gibt keine Rückerstattung für das Hotel ohne Aufenthalt. Erinnern Sie alle daran, nicht denselben Fehler zu machen. (Hinweis: Da die Bewertung gewertet werden muss, gibt es keinen Hinweis auf die Punktzahl bei keinem Aufenthalt)

This was the definition of amazing customer service. When we arrived to check in, I found out I somehow made the mistake of booking for the night before. Instead of blaming me or anything like that, she immediately found us another room, no questions asked. They didn't have a king available, ”would an executive King be ok? We'll be sure to charge the same.” Not only that, they refunded me for the night before when I wasn't there, didn't even mention it until check out! Just great experience.

The lobby was really nice and we had high hopes for our room. However things fell short there. The bathroom needed a better cleaning. There were dark curly hairs everywhere both on the floor and in the shower. The water pressure was lacking. The side table in the bedroom had something crusted on it with hair stuck there as well. Parking was free so that was nice as well but probably wouldn’t stay again after this experience.

Es ist 5 Kilometer von der Purdue University entfernt und das umliegende Geschäftsviertel ist sehr günstig zum Einkaufen und Essen. Das Hotel hat einen Motelcharakter, und es gibt einige, die den Bedürfnissen entsprechen. Das Parken ist kostenlos. Es gibt ein einfaches amerikanisches Frühstück.

At check in, the man said that there was a $250 cash deposit. I said I don’t have that kind of cash and he said “what how much do you have” I said, “forget it I’m out of here”. He said it could go on a card, it just takes 5-7 days for it to get removed. I said I was more comfortable with that. There were a lot of signs about the $250 hold so it seemed legit. I asked for a non-smoking room and he said they were all non-smoking rooms. We went to the room and it REAKED of smoke. I went back and said we needed a new room. He walked us to the next room which was fine. The beds were comfortable and the room was clean. The next morning I went to make sure that they had the right room down that we stayed in so I didn’t get charged for the smoky room and they had yet a different room down. I told the woman about the cash deposit and wanted me make sure my hold got removed. She told me we weren’t even supposed to charge that, that is was just for smokers. How do you have a non-smoking motel and charge extra for smokers…