THE WORST EXPERIENCE EVER, VERY FILTHY HOTEL, we reserved 2 rooms for 3 nights; after a very long day of delayed planes we arrived, thinking we are going to relax & sleep. But was not like that at all; room #1 (room 201)was not clean and smells nasty like smoke & dirty at the same time, i request to change room and the desk person (VERY RUDE GUY) told me, he personally inspect that room and it was fine, i insisted and I was changed to another room (room 220), when i open the bed, look obvious that those sheets were not clean, there were long black hairs int he bed, (i am blonde, so they were not mine), i requested to change the room again , and the from desk guy said there were not more rooms available, so i ask for CLEAN, set of sheets, he said will send you somebody in the morning, i had to fight to get those that night to sleep. My friend on bedroom # 2 (room 202) has smell as CLOROX (at least), but the toilet was running water the whole night, we complain again, and the guy at front desk said he will send somebody in the morning to fix it. I told him that we want to cancel that reservation and want our money back, HE SAID THESE ARE NOT REFUNDABLE. I felt ROBBED, I went to the room and started calling Wyndham but, it was already past midnight, so i had to wait until the morning to call again. In the morning when I called, Wyndham accepted to cancel our reservation, however, we were charged for that 'NIGHTMARE NIGHT” we spend there, we only were refunded for the 2 coming nigths, that we did not used. Of course we packed & left. I have pictures to show all of it, old vomit in the front door, welcome mat dirty, big stains in the lobby couchs, floor dirty spots, elevator looks as never was clean or mop or vacummed, hallway carpets smelly and full of stains ETC, ETC, ETC, there are too many things to mentionof course we did not have breakfast since the place was also dirty (unsanitary). If the health department of NY go there for an inspection, for sure that hotel should be CLOSED. The only good thing I have to mention that the lady in the front desk (in the morning) was very kind and helpful.
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