Vachagan S
3. April 2024
My experience at a hotel in Palm Springs was deeply disappointing due to a booking error and subsequent mismanagement. My intention was to book a Superior room with a soak-tub for a single night of relaxation, but I accidentally selected a Premium room on the hotel’s website. Despite the higher cost, the Premium room lacked the key amenity I sought. When I realized the mistake, I reached out to the hotel’s administration to switch rooms, especially since online listings showed Superior rooms as available. The response was that those rooms were ‘under construction’ and unavailable, a claim contradicted by their continued online presence. My inquiries about this discrepancy were sidestepped, and the administrator’s promise to remove the listings immediately to prevent further confusion was not honored. To my dismay, the listings remained active even after several hours, demonstrating a clear lack of urgency and accountability. Adding to the frustration, a refund following a departure within five minutes of arrival was not initiated tho i didnt ask for it when i left in anger amd frustration. This situation highlights a significant shortfall in customer service and operational transparency, leaving me with unresolved issues and without a refund. Future guests should be wary of potential discrepancies in room availability and the hotel’s commitment to resolving customer concerns.”
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