InterContinental Chantilly Chateau Mont Royal

酒店非常新，算是戴高樂機場附近最好的酒店了，餐廳的鱸魚味道非常驚艷，雞肉就很一般，早餐很不錯，非常推薦的酒店

我已經很久沒對餐館服務生過氣了，但這家酒店的餐廳讓我一晚上發了投訴了3次。不過法國目前酒店餐飲業確實有人員短缺的問題，希望他們能像中國人一樣對自己的工作存有敬畏之心。

Parfait

I've stayed in many Intercontinental hotels all over the world and the service/experience is usually excellent. Unfortunately it was not the case here, I'll start with the negatives. Check in was painfully slow, it's quite a small reception area and there was always a big queue, only one person was working behind the desk. After around 15 minutes I made it to the front, there was no mention of my diamond elite status or the benefits which is usually the norm. I was quite early (12.30) so understandably the room wasn't ready. I decided to grab a drink outside and wait. After 30 minutes, noone had brought any menus over. I managed to grab one of the waiters and asked for 2 beers. 30 mins later, still no sign. I walked to the front and mentioned to the waitress I'd been waiting 30 mins for my drinks and she could cancel the order. She shrugged and said "no problem". It was now around 2.45pm and still no news on the room. I spoke to the receptionist, voiced my concern and she called Theo the guest relationship manager. He apologised, mentioned they are facing service issues and the staff are new. On our last evening, we sat outside, the only free table was full of empty plates and glasses that hadn't been cleared away. I saw the same guy who forgot my drinks the previous day and asked for a menu. 15 mins later, nothing. I walked over to the bar to explain the issue to the manager and he sorted it straight away. Other points: The gym was quite small and limited in terms of equipment. Also the sauna was closed the 2 days I was there. WiFi in the room was almost unusable. Lunch in the restaurant was average, 30 euros for fish and chips and 40 euros for truffle pasta. Both dishes were quite bland. The good stuff: Theo the guest relations manager was excellent. I didn't catch his name but the bar manager was very professional. Breakfast was decent with a good variety The grounds and views were nice. To summarise, most of these issues were service related and should not be present in a hotel of this standard.

The arrival was ok. Valet parking parked the car 2M away. At least it was free. Nice upgrade to a suite. Only the room had some issues. The phone did not work. The cover for the window in the ceiling did not work. Only a bathtub underneath a low declining roof so no option to shower We had a reservation at the Stradivarius restaurant. When arriving we were directed to the bar without any explanation. The menu was simple. We ordered a burger (30 euro) which was not very tasteful the local mc Donald’s does a better job. Bottle of water (11 euro) and two cokes (20 euro). Do outrageous prices. We visit intercontinentals regularly and mainly for the excellent food quality and service. This one let us down At check out the restaurant bill was corrected. Only at this level we will not return. Location, building and pool/spa are very nice

We stayed at Hotel Mont Royal for just one night, and it completely blew us away! Nestled in the heart of a stunning forest, the setting is absolutely gorgeous. The hotel truly lives up to its name—totally royal in every way. We can’t wait to return and plan a longer stay next time !