The Vale Niseko

首次在二世谷的旅行超棒，在The Vale酒店的三天頗為難忘。辦理入住非常順利，完全沒有糟心的等待，套房的房間佈局、設施設備與預期相符，適合家庭長住。性價比在同區域酒店裡相當能打。不過酒店房間窗簾的遮光效果不太好，早上容易被光線叫醒，希望酒店可以改進一下。 酒店位置絕佳，滑完雪能直接從雪道回到酒店。出行方面，酒店shuttle隨叫隨到，超貼心。前台的Jessica Tan是中國人，不僅温柔漂亮，服務還特別熱情。幫我順利退房，住店的時候也積極幫我爭取各種權益，回程的車也是她幫忙訂的，每個環節都考慮的細緻入微，讓人倍感安心。 總體來説，瑕不掩瑜，下次來二世谷滑雪，大概率還是會選這裏 。

這間飯店真的很棒 就在雪場裡 每天還有附早餐 重點是櫃檯這位中文櫃檯實在是服務太好了⋯我們遇到很多難題都幫我們依依解決了，連退房後要去另一家飯店還派車送我們過去真的是很好⋯我們網路上訂不到回機場的票也是他們處理好的😭以後來二世谷只會來他們這家了 真的幸好這趟旅程有櫃檯的協助

This has been one of the most appalling and infuriating experiences I’ve ever had in booking a hotel. After the sudden news of a life-threatening family health emergency completely derailed our plans, I reached out to Vale/Nisade in hopes of altering or canceling my trip. What I received was nothing short of callous indifference. Instead of any form of empathy or an attempt to find a solution, I was told to sort it out and directed to buy travel insurance—no effort to help, no compassion whatsoever. This level of customer service is not only unacceptable, it's downright disgraceful. They have proven to be a company with zero regard for their customers, and I would advise anyone considering booking with them to think twice. P.s. even though I have made it clear that there is no way we could go for the trip due to the situation, I have still been contacted by them through mobile, text and email to "book my ski related activities as the fill up fast." Even after telling them the situation, they apologize and said they would get back to me. Zero follow up. I genuinely can't emphasize how disappointed I am.

We have had several stays at the Vale with varying degrees of enjoyment but the overriding feeling is that it has had its' day. At all points, our feelings was one of unfriendliness and 'can't do' with regard to the guests, simple things like asking for a checkout extension are met with fairly draconian financial demands. Their COVID refund (or entire lack of) policy probably meant it irked a bit to keep going there. Very limited and early closing FnB options also add to the limited feel although the onsen remains excellent. For a very family forward hotel, it feels anything but. It's a shame but it's probably had it's day.

We recently stayed at The Vale Niseko over Christmas and had a wonderful experience. The location is unmatched, the rooms very well appointed and the staff were wonderful. Thank you for a wonderful 2024 Christmas and we hope we can return in 2025.

For such a well known resort there are few first class hotels in Niseko. The Vale is one of them and its location at the bottom of the main run is also a huge selling point. It’s hardly full of character but it makes up for all of that in terms of efficiency.