Yukai Kaiyu Hotel (Kunming Old Street Nanping Pedestrian Street Branch) Bewertungen

Antwort der Unterkunft: Dear guest,We are sorry to hear about the inconvenience you experienced during check-in. We apologize for the inconvenience. We will look into improving the room condition as soon as possible. Regarding the absence of a toilet bowl, we will take immediate action to rectify this issue. Thank you for bringing this to our attention.

Antwort der Unterkunft: 💕【服務貼心+近南屏步行街】💕您好！感謝您下榻凱昱酒店.同時也感謝您對酒店客户人員的評價與認可。前台服務是酒店的第一門户，為每一位旅客提供細緻體貼周到的服務，讓您在到達酒店的第一時間全身心放鬆，盡享休閑度假之旅。另外，您對服務人員的好評已轉達到本人。人性化、個性化的特色服務是酒店對每一位旅客的用心，您的滿意是我們最大的心願和動力。我們將更加堅持不懈，為您帶來更加專業、高效的服務，時時會讓旅客驚喜不斷！讓更多的客人擁有愉快温馨的入住體驗！真誠期待再次光臨，祝您及家人：生活愉快！萬事如意！

Antwort der Unterkunft: Dear guest,We are terribly sorry to hear that you had such an unpleasant experience in our bathing area and with the toilet facilities. Your feedback is of great importance to us and we take full responsibility for these issues.Regarding the water leakage in the bathing area and the problem with the rain shower head splashing water everywhere, our maintenance team has already been informed and will check the drainage system and the shower head promptly. They will repair or replace any faulty parts to ensure that this kind of situation won't happen again and that you can enjoy a comfortable and trouble-free bathing experience in the future.As for the squat toilet, we understand that it might be inconvenient for some guests who are not used to it. We are currently considering making some improvements or providing alternative options to better meet the diverse needs of our guests. In the meantime, we will also place clear usage instructions around the toilet to help those who are less familiar with it to use it more easily.Once again, we sincerely apologize for the inconvenience caused. We hope you can give us another chance in the future to show you our improved services and facilities. Thank you for your understanding and valuable feedback.

Antwort der Unterkunft: Respected guest, we are very sorry to hear about your unpleasant experience and also understand your frustration and disappointment very well. Regarding the problem you reported, Xiao Kai has also checked. After receiving your order, the hotel has been actively contacting you to handle check-in (but unfortunately, the hotel did not get in touch with you). Moreover, the hotel's external network information also indicates that it can receive foreign friends, and the room was reserved for you all night that night. Regarding the problem you mentioned that the front desk staff refused to handle your check-in after you arrived at the hotel, there is surveillance at the hotel front desk that can prove that you did not arrive at our hotel. Did you go to the wrong hotel by any chance?

Antwort der Unterkunft: Thank you for your review. We are glad that you liked our location. We are constantly working on improving our facilities and services. We will take your suggestions regarding the lobby reception area and toilet into consideration and make efforts to enhance them. We hope to welcome you again in the future and provide you with a better experience.

Antwort der Unterkunft: That's great to hear! A good location is definitely a huge plus for a hotel. It must be convenient for guests to explore the surrounding areas or access various attractions. Do you have a favorite part about it, like the facilities or the service? I'm always curious to know more details when it comes to nice hotels.

Antwort der Unterkunft: Dear guest,We are sorry to hear about the inconvenience you experienced during check-in. We apologize for the delay and frustration caused. We understand that this must have been a stressful situation for you.We are looking into the issue with our check-in process for foreign guests to ensure that such delays do not occur in the future. Our staff is constantly being trained to handle various situations more efficiently.We appreciate your feedback as it helps us improve our services. We hope you had a pleasant stay otherwise and that you will give us another chance to serve you better in the future.

Antwort der Unterkunft: I'm sorry to hear that you had some concerns with the staff. We always strive to improve and your feedback is very important to us. We'll look into this matter to ensure a better experience for our guests in the future. Thank you for sharing your thoughts.

Antwort der Unterkunft: 🌹【交通便利+位置優越】🌹感謝您的入住，親愛的客官，感謝您的寶貴點評，感謝您的支持與鼓勵。我們凱昱酒店地理位置位置優越，周圍交通方便，經濟繁華，是住宿的絕佳之選。我們酒店為您提供的一切服務都衹為讓客官您住得開心舒適，讓您在娛樂之後能安心舒適的休息。您給我們的鼓勵是我們前進的動力，是對我們最大的肯定，當看到你開心的面容，小凱心裏是如此的開心。再次給予您真摯的感謝。

Antwort der Unterkunft: 💕【服務貼心+近南屏步行街】💕您好！感謝您下榻凱昱酒店.同時也感謝您對酒店客户人員的評價與認可。前台服務是酒店的第一門户，為每一位旅客提供細緻體貼周到的服務，讓您在到達酒店的第一時間全身心放鬆，盡享休閑度假之旅。另外，您對服務人員的好評已轉達到本人。人性化、個性化的特色服務是酒店對每一位旅客的用心，您的滿意是我們最大的心願和動力。我們將更加堅持不懈，為您帶來更加專業、高效的服務，時時會讓旅客驚喜不斷！讓更多的客人擁有愉快温馨的入住體驗！真誠期待再次光臨，祝您及家人：生活愉快！萬事如意！

Antwort der Unterkunft: 【近南屏街+公區自助洗衣】尊敬的客人，非常抱歉您在小凱就愛不愉快的入住體驗。關於您反饋的價格問題，小凱家的價格在商圈同等的酒店是是比較低的呢，如果您覺得價格比較高的話您在選擇預訂的時候可以多對比一下哦。另外，關於您所提到的早餐，酒店是免費提供的，並且也是兼顧了營養的需求（入住客人也都有贈送水果），如果想要和五星酒店一樣的話小凱確實是不能做到呢。您所提到的廁所是蹲坑的問題，小凱在外網也是如實標記的呢，關於您提到的行李寄存處比較小這個問題，小凱考慮到大家出行會有需求，便為大家提供了行李寄存，並且也是監控全覆蓋的，這個的話是不需要擔心的呢。如果在入住期間房間有任何問題的話都是可以隨時聯繫前台小姐姐進行處理的，飛非常感謝您在百忙之中給小凱提出建議，祝您生活愉快呢~

Antwort der Unterkunft: 🌹【交通便利+位置優越】🌹感謝您的入住，親愛的客官，感謝您的寶貴點評，感謝您的支持與鼓勵。我們凱昱酒店地理位置位置優越，周圍交通方便，經濟繁華，是住宿的絕佳之選。我們酒店為您提供的一切服務都衹為讓客官您住得開心舒適，讓您在娛樂之後能安心舒適的休息。您給我們的鼓勵是我們前進的動力，是對我們最大的肯定，當看到你開心的面容，小凱心裏是如此的開心。再次給予您真摯的感謝。

Antwort der Unterkunft: 💕【服務貼心+近南屏步行街】💕您好！感謝您下榻凱昱酒店.同時也感謝您對酒店客户人員的評價與認可。前台服務是酒店的第一門户，為每一位旅客提供細緻體貼周到的服務，讓您在到達酒店的第一時間全身心放鬆，盡享休閑度假之旅。另外，您對服務人員的好評已轉達到本人。人性化、個性化的特色服務是酒店對每一位旅客的用心，您的滿意是我們最大的心願和動力。我們將更加堅持不懈，為您帶來更加專業、高效的服務，時時會讓旅客驚喜不斷！讓更多的客人擁有愉快温馨的入住體驗！真誠期待再次光臨，祝您及家人：生活愉快！萬事如意！

Antwort der Unterkunft: 【近南屏街+逛順城購物中心】尊敬的客人，非常抱歉此次入住給您帶來了如此糟糕且不愉快的體驗，這完全違背了我們酒店一貫秉持的服務理念和對客人的尊重原則。關於您提到的衞生間門以及洗澡水外濺容易滑倒的問題，我們確實存在設施維護不到位的疏忽，沒能及時為您解決更換房間的需求更是我們工作的失職，對此我們深表歉意。而前台工作人員的不當言行更是不可原諒，無論是背後議論辱罵客人，還是扭曲事實、拒不道歉的態度，都嚴重違反了酒店的服務規範和職業操守。我們已經第一時間對涉事前台員工進行嚴肅批評教育，並將按照酒店規定給予相應的懲處，同時也會組織全體員工再次進行服務意識和職業素養方面的深度培訓，確保類似情況絕不再發生。我們深知此次給您造成的傷害無法輕易彌補，但還是希望您能給我們一個彌補的機會，您此次的住宿費用我們會按一定比例為您減免，以表我們的誠意。也懇請您消消氣，若您後續還有任何意見或建議，歡迎隨時聯繫我們，我們定會用心處理，再次向您致以最誠摯的歉意。