1. Location - very close to Kinabalu National Park HQ.
2. Service - all staff is friendly and helpful, however note that you will need to carry your bags and look for your room yourself, the area is big. Transfer service is extremely unreliable. I asked for a car at 8 am next day, woke up at 7 and the car arrived at 10. When I asked at 8 the lady on the reception said because the car was broken and they were fixing it. Firstly, she would not tell me if I didn’t ask. Secondly, she said we can try another driver, I agreed, she made a call but in the end it turned out she was talking to the same driver and didn’t actually change a car. This several hours change ruined my plans. Terrible.
3. Cleanliness - pretty clean, just don’t look under a bed.
4. Amenities - NO WIFi at the room, only at reception and a restaurant. Only Malaysian sockets. Restaurant food was fine for me.
Other notes: the hotel area itself is pretty nice, enjoyed my stay except this transfer problem. Agree with other reviews that it gets very humid and cold at night, so have some dry warm clothes with you.
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