Serenity Resort & Spa by Dls Hotels

The rooms, ambience everything was great....but the hotel management should provide centralised heater service as the portable heater which they provide is of not much use and it's costly. Else everything was good.Good experience overall.

Recently i stay in Serenity Hotel by DLS this is one off the best hotel in manali i hade a great experience and the staff the food the location everything is really amazing i am here with some off my friends amazing place delicious food view of room amazing all over experience great staff is very polite specially thanks DLS team for great hospitality

The worst experience of our life was with DLS hotel, We are sharing our experience with all the details regarding the same below:- First off all our check in time as per hotel policy was 2 PM but our staff did not allot rooms to our team even till 5PM. 2nd In the hall in which they served lunch, there was no cleaning and to serve food to 90 people, only 2 persons were serving food, although the photos are attached. 3rd they have charged amount for that service which we don’t have used 4th When we have second last day their Sales manager Rohit Sodhi talked to us in a very rude manner and threatened to stop lunch. 5th When our group was ready to check out on the last date, even though we had made the complete payment, they misbehaved with our guest and did not allow us to check out. Last but not least their staff member Krishna, their manager Abhinash who has not been clean in any of his commitments and Hemraj their front staff and sales head Rohit, all of them talk very rudely and misbehave with our guests.

Arrangements for Group Tour: The arrangements for our group tour were not handled well. There were significant delays and disorganization in check-in, and the resort did not seem equipped to accommodate the number of guests. This led to confusion and unnecessary waiting, which was very frustrating after a long journey. Staff Behavior: The hotel staff was not professional or helpful during our stay. Multiple requests for basic amenities, such as drinking water and toiletries, went unaddressed. On several occasions, we had to follow up multiple times before receiving any assistance. The staff seemed uninterested in providing timely service, which left us feeling neglected. Service Quality: In addition to the poor staff interaction, the quality of the food and the cleanliness of the rooms were also disappointing. For a resort of this caliber, I expected better attention to detail in both housekeeping and dining services. In conclusion, the experience was far from what I had hoped for, especially considering the high expectations set by the resort's promotional materials. I would recommend the management take immediate steps to improve both the guest experience and staff training to avoid similar issues for future visitors.

We had a good experience throughout our stay in the hotel,b the impeccable service and hospitality of your staff made our retreat most enjoyable overall it was a good experience The rooms were spacious and clean, with amazing views. The breakfast and dinner was delicious.Loved everything about this hotel! Clean rooms, helpful staff, and a cozy vibe made it a memorable stay" Overall it was a great experience 😀...

Property is good & food is excellent in quality & tasty. Staff nature is also good and manager nature is also good in this property also have game room and I enjoy my trip. The serenity help me to enjoy my trip. Thank you serenity staff to make my trip awesome