Isola di Cocco Ayurvedic Beach Resort

The approach to the hotel down a long unmade bumpy rod filled us with trepidation but what a delightful surprise awaited us. The hotel is set in beautiful gardens and the rooms are enlarge and well equipped. The outside bathroom my not be everyone’s favourite but it was fine, very private. The staff were extremely helpful and courteous. The large pool was well kept and there was always a plentiful supply of towels. The food was varied and tasty. They made the best dosa I had during our 2 weeks in Kerala.

We reached the location at 4:30 PM on 28-March and requested for a boat trip during check-in but at 5 PM, we were told that due to high tide warning the public boats (public boats run by various union) were not available, we then went to the reception stating we saw boats with passengers, and we were told they were private boats. We had come to the resort from so far just to see the natural beauty of the backwaters. We were also told that boat service can be requested only before 4:45 PM (which we did at the time of check-in) or after 8 AM next day(it becomes quite warm in summer esp. at the beach). Later we realized that the all the public boats (run by the unions) were running as normal. Near the swimming pool (where they drop and pick up passengers), the boats were accepting passengers directly (with reduced rate as compared to what was mentioned by the resort management). The boat drivers even mentioned that they pick the guest till 5:30 PM and can pick up at 6AM as well(if requested directly with them earlier). The boat drivers were giving the service as usual on that day. We ended up just roaming around the hotel. We even met few people inside the resort who had mentioned that they took the boat service at 5:15 PM. Please also note that the bathroom/toilet/restroom in their heritage villa is open which is not mentioned in their website. The service from all other staffs were good except the reception manager. As the main purpose of the visit did not materialized, we were utterly disappointed by the unprofessional behaviour.

One of the worst place I have been to in my entire carrier. They have not allowed my little one to put foot inside the pool since she was not having nylon clothes which is around Rs 400-600 for kids. Room is having full issues. Regular power cut. Not even having slightest clue for what is "Athithi Devi Bhava". I have been to many places across India but this experience is terrible.