Hotel Al Amin Bewertungen

Antwort der Unterkunft: We apologize if the attitude of our staff did not meet your expectations. Please know that we train our staff thoroughly before officially welcoming them to our team. And, with respect, we believe our staff acted firmly because there may have been a misunderstanding of our hotel policies, and it seemed there was an attempt to apply a personal preference in place of them. We apologize for this misunderstanding and appreciate your patience.

Antwort der Unterkunft: Dear our value guest.. Thank you so much for your positive review! Your good review mean a lot to our team. We look forward to welcoming you back soon for another great experience.

Antwort der Unterkunft: Dear valued guest, we sincerely apologize for any inconvenience you may have encountered during your recent stay at our hotel. We would like to clarify that the room you reserved is one of our proudly budget-friendly options, it's offering limited amenities at an affordable price. However, we strive to provide the same level of service to all our guests, including daily room cleaning, towel, bedsheet, or blanket replacements, and water replenishment by request. Due to the limited amenities in this room category, we always offer our guests the opportunity to upgrade to a more spacious or better-equipped room to ensure a more enjoyable experience during their stay. Thank you for choosing our hotel for your accommodation needs. We genuinely hope to welcome you back soon and assist you in selecting a room type that better suits your preferences.

Antwort der Unterkunft: Thank you for providing us with your positive feedback. We are glad to know that our location and pricing met your expectations. It’s great to hear that staying at our hotel made it easy for you to access your preferred food options. Thank you for choosing our hotel. We look forward to welcoming you again in the future.

Antwort der Unterkunft: We want to extend our apologies for any inconvenience you may have during in our hotel.Allow us to provide some insights into our services. While we may not have a dedicated concierge, our front office, particularly our receptionist staff, is always ready to assist you. Should you require help with your belongings, please feel free to approach our reception staff, and they will be more than happy to arrange assistance or call our housekeeping staff to help you.Regarding the issue with the stairs, we do operate a lift that is available for the convenience of all our guests. However, during peak demand, such as the Christmas season when you made your reservation, we believe the lift may experience increased usage. We sincerely apologize for any inconvenience this may have caused.We are committed to providing a better experience for our guests, and for that, we eagerly look forward to the pleasure of hosting you again in the future.

Antwort der Unterkunft: Thank you for sharing your stay experience with us. We apologize for any inconvenience caused by our hotel policy. However, we would like to clarify that this procedure is outlined prior to guests making their online reservations. We kindly request that you and our guests thoroughly review the entire booking page to ensure that you make and pay for a reservation with full understanding. We apologize again for any discomfort this may have caused, and we hope to improve our service in the future when you choose to stay with us again.

Antwort der Unterkunft: Dear our value guest.. Thank you so much for your positive review! We glad that you found our price and our facilities meet your expectation. Thank you for mention it in your detail review. Your good review mean a lot to our team. We sincerely hope to have the pleasure to welcoming you back to assisting you for another great experience.

Antwort der Unterkunft: Thank you for taking the time to share your positive review. We are delighted to know that overall, your experience at our hotel was positive.We glad you mention that we have a dedication warm staffs and great perfect location. We glad that our cleanliness also meet your convenient. We also glad to have a friendly guest like you. Thank you for choosing our hotel as your stay. And we sincerely hope we will get the oportunity to welcoming you back soon

Antwort der Unterkunft: thank you for taking your time for sharing your positive feedback. we are happy that our hotel meet your expectation. we are also looking forward for welcoming you back in your next stay

Antwort der Unterkunft: Dear Lynn Canja.. Thank you for choosing our hotel during your visit to Kuala Lumpur. We sincerely apologize for the inconveniences you experienced during your stay. We strive to accommodate our guests' preferences, and we regret that we were not aware of your desire for a quieter room. Had we known, we would have gladly provided you with a non-window room to minimize the noise from the LRT. Although we offered to assist you further, we understand that you had already packed and decided to move elsewhere. We sincerely hope to have another opportunity to welcome you back in the future, and we would be happy to arrange a room without a window for a more peaceful experience.