W Kuala Lumpur Hotel

Das Hotel wusste von der Lärmbelästigung durch die Bar, warnte uns aber nicht und brachte uns einfach ins Zimmer. Es ist furchtbar... Das sieht überhaupt nicht wie ein Fünf-Sterne-Hotel aus. Es ist furchtbar. Die Musik ist so laut! Die Schalldämmung ist furchtbar. Die Bar schloss um 13 Uhr und der endlose Lärm von Motorrad- und Autoabgasen begann.

From the moment we arrived, we were greeted with warm and friendly service — from the concierge right up to the front office. Kudos to the hotel manager, Ms. Lisa, and her amazing team for the wonderful hospitality during our check-in. The early check-in was a great bonus, and the complimentary parking throughout our stay was much appreciated. Our room was beautiful, vibrant, and offered a lovely view of the KL Tower. I was pleasantly surprised to find the extra bed already prepared well before our arrival — such thoughtful attention to detail! Special thanks to the team member who took my call the night before check-in. She listened attentively to my requests and ensured everything was arranged accordingly, even though I didn’t catch her name. The Front Office and Housekeeping teams were quick to respond to our additional requests for amenities, which added to the overall great experience. My girlfriends and I truly enjoyed our stay at W Kuala Lumpur. Thank you for making it a memorable one!

Incredible hotel, service and location. Couldn’t fault the W, and will be my go to stay every time I’m in KL

Our 2 day stay at W was fabulous! We book the Wonderful Room with 2 double bed. During checked in, reception is offering the upgrade to the KLCC tower view. Thank you so much for the extra arrangement. Location : KLCC is just 5mins walk, located at the main city area of KL. We found easy access to every where. Breakfast : Breakfast at FLOCK offering lots of variety and service staffs well trained. Pool and Bar : Small pool but with spectacular view. Food and drinks at the bar we found a little too fancy. But we enjoyed too.

The hotel was good, but there were issues with room upgrades and billing. I will complain to the Marriott Hotel HQ.

I booked the suite, unfortunately it wasn’t ready at check-in at 3pm. There was a light broken which they still fixed. The staff really did their best to accommodate me during waiting. They offered high-tea for free while I waited and personally checked up on me. In the end I got another beautiful room, I was really happy with it. The room itself is amazing, food great, all the staff without exception really nice.