Royce Hotel KL Sentral

Avoid Royce Hotel KL Sentral – Looks Can Be Deceiving! This photo says it all, guests have to bring their own pillows because the hotel’s bedding is so dirty and unhygienic! The room was dusty, the bed sheets and covers were old and stained, and I even found insects (banyak kutu busuk) under the TV cabinet. The hallway was dark, with blinking lights, adding to the terrible atmosphere. The only thing clean here is the lobby, which is clearly designed to deceive guests into booking. Don’t fall for it! I strongly do not recommend this hotel. Stay elsewhere if you care about cleanliness and comfort!

Super stinky and dirty. There are few cockroaches in the kloset and restroom.

1. Cleanliness - dirty & floor not vacuum with previous guests ladies hairs. 2. Receptionist needs to practice more customer service skills as no greetings at all. 3. Room was not cleaned for 3 nights and reason given by receptionist the laundry is closed. 4. Towels dirty & stains 5. Pillows need to change as is really soft and need to discard. 6. Night time got big cockroaches flying around. 7. Night time big lizard come out behind TV, really scary. 8. TV channel limited n the reception coverage is really bad. 9. Room amenities not replaced daily. 10. Reminded overall room cleaning but only make up bed, without change of towels. Note: Will not stay & recommend my contacts to stay in Royce hotel as the cleanliness & hygiene is really POOR. Service is sucks