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Lage4.4
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Negative Bewertungen(4)
Tiago
Studio
Aufenthalt im Jan. 2025
Pärchen
5 Bewertungen
4.5/5
Großartig
Gepostet am 10. Febr. 2025
It's a new building, with amazing amenities and build quality. The bed was extremely comfortable, while the gym and pool are excellent. The washer works as intended and the water pressure was more than adequate. Since there's so many eateries around we did not use the kitchen at all. Free parking is a much welcome added bonus that any other properties in the area offer.
However, our stay had some hiccoughs that made it far from perfect:
- the fridge is noisy (being in a studio unit there is no separating wall to insulate)
- we were unpleasantly surprised at 6:30am by a very loud humming noise, which I attributed could be from the central HVAC system.
This noise was so loud that echoed throughout the entire hallway and I experienced dizziness and tinnitus shortly after, having shortened my intended rest by a few hours. After peaceful silence during night time, the situation repeated itself the following morning. When I questioned the staff about it, the young lady at reception was clueless, asked me if it was maintenance, and that they would "check".
Another issue is the deposit at check-in. At checkout and upon confirming everything is fine with the room, "per policy" the deposit charge is to be refunded at a later time, which I find unacceptable, as any other place immediately returns it at checkout. I had to convince the staff to reluctantly process the refund on the POS machine.
Übersetzen
Antwort der Unterkunft: Hi Tiago, Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the comfort of our accommodations, the quality of our amenities, and the convenience of our location. It’s wonderful to know that our gym, pool, and complimentary parking added value to your experience.However, we sincerely regret to learn that certain aspects of your stay did not meet expectations. Please accept our apologies for the inconvenience caused by the noise disturbances and the concerns regarding the deposit refund process. Rest assured, we take your comments seriously and will be addressing these matters with the relevant teams to improve our service.Regarding the noise issues, we will investigate the source thoroughly to ensure it does not disrupt future stays. Additionally, we acknowledge your concern about the deposit refund policy and will review our procedures to enhance guest convenience.We truly appreciate your constructive feedback, as it helps us refine our guest experience. Should you choose to stay with us again, we would love the opportunity to provide you with a seamless and enjoyable stay. Please do not hesitate to reach out to us directly if we can assist you in any way.Best Regards,Bamboo Hospitality
Anonymer Benutzer
Studio
Aufenthalt im Okt. 2024
Business
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 3. Dez. 2024
I had a wonderful time staying at this hotel but the view was not scenery as it's just a building and houses. They provide complementary can drinks and tea bags but I'm hoping in the future they add in some coffee sachets as an option as well. The facilities were OK but nothing much.
Übersetzen
Antwort der Unterkunft: Hi, thank you for your suggestion and we will consider it. Thank you and best regards, Bamboo Hospitality
Anonymer Benutzer
Studio
Aufenthalt im Sept. 2024
Pärchen
3 Bewertungen
3.0/5
Gepostet am 23. Nov. 2024
Was unfairly charged 100myr for very mild food stains on the bedsheet. Tried to dispute it with the staff but they insisted that it would be changed as per “their MD’s new orders” Charged without trying to wash the sheets or anything.
Checkin was ok, got a high floor. Lifts are slightly slow and may require 2-3mins of waiting. Room was overall comfortable and clean. Only 1 saucepan is provided in the svc apt along with basic cutlery. Built in washer/dryer was quite noisy and not user intuitive.
Otherwise apart from the unfair charge would have given 4 stars.
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Jps2228
Studio
Aufenthalt im Aug. 2024
Single
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. Okt. 2024
This place is the located at the heart of Desa Sri hartamas where you are surrounded by hundreds of f&b outlets…. The gym is very new and the swim pool has got a very scenic view …. Water in the pool is just nice…. The service staff are friendly and very helpful… I checked out at 12 noon but my transport was not due until 3pm, so the staff allowed me to hang out at the co working area where’s air con and free WiFi … tq… will recommend this place to all my associates
Übersetzen
Antwort der Unterkunft: Hi Joseph, thank you for your compliments. Looking forward to welcome you stay back with us again. Thank you and best regards, Bamboo Hospitality.
Wendy Liow
Studio
Aufenthalt im Aug. 2024
Pärchen
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Sept. 2024
Easy access, food street just around the corner.
Room smells good.
Super stunning view from #21 floor
Übersetzen
Antwort der Unterkunft: Hi Wendy, thank you for your compliments and hope you will stay with us again very soon. Best regards, Bamboo Hospitality
Gastnutzer
Studio
Aufenthalt im Juli 2024
Pärchen
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 26. Sept. 2024
Amazing location, in the middle of Hartamas. Walkable to so many restaurants. Place is new and clean, simple and basic amenities provided. Netflix is not foc, need to link to your own account. Aircond works great. Free ice cream from ice cream bar given
Übersetzen
Antwort der Unterkunft: Hi, thanks for your compliments. We are looking forward to welcome you come back stay with us again. Best regards, Bamboo Hospitality
Ana
Studio
Aufenthalt im Jan. 2025
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 24. Febr. 2025
This is our second stay at Societie Hotel and it’s just as good as the previous. Excellent location, new facilities, and lovely staff!
Übersetzen
Antwort der Unterkunft: Hi Ana, Thank you for your supporting. We are looking forward to see you again!!!Best Regards,Bamboo Hospitality
Dora Phek Ching
Studio
Aufenthalt im Jan. 2025
Für andere gebucht
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Febr. 2025
Booked for colleagues from SG. They were impressed. Good food choices all around the hotel. They were very pleased on their stay.
Übersetzen
Antwort der Unterkunft: Hi Dora, Thanks for staying with us!! We looking forward to see you again soon.Best Regards,Bamboo Hospitality
Gastnutzer
Studio
Aufenthalt im Jan. 2025
Business
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Febr. 2025
Ally and her team were quick to assist when I needed something. I really appreciate their help and understanding. Will surely return back.
Übersetzen
Antwort der Unterkunft: Hi Camila, Thank you so much for your compliment to us. We will keep it up and hope to see you again.Best Regards,Bamboo Hospitality.
Edmund
Suite (2 Schlafzimmer)
Aufenthalt im Jan. 2025
Familie
35 Bewertungen
4.2/5
Sehr gut
Gepostet am 15. Febr. 2025
Prefer location plenty of foods around. Kids enjoy the stay & receptionist was very helpful.
Übersetzen
Antwort der Unterkunft: Hi Edmund, Thank you for staying with us. We wish to see you and your family again soon!!! Best Regards, Bamboo Hospitality
Anonymer Benutzer
Studio
Aufenthalt im Juni 2024
Reise mit Freunden
3 Bewertungen
3.2/5
Gepostet am 15. Juli 2024
I booked this property because it’s near my friend’s home. I did not know it was a service apartment. So do not expect room cleaning service .
The check in process was not up to standards compared to other facilities.
I was upgraded into a one bedroom apartment but it terms of layout and size… it just that the living area in my apartment is clearly defined . The apartment while still new and clean, I felt that the amenities were sadly not up to scratch. I felt the apartment is very very basic and yet some basic necessities were not provided .
The kitchenette was not well equipped at all. Like one set of chopsticks and a spoon and fork. My friend’s regular room had six sets for plates and utensils… The bathroom was really basic. Body wash and shampoo and a hand wash …. That’s it. No hand towel not tissues . We had to ask for it.
I suggest house keeping be more consistent and attentive.
Übersetzen
Antwort der Unterkunft: Hi, we take note on your feedback and improving it. We do provide two day one times room cleaning services. Thank you and best regards, Bamboo Hospitality
Gastnutzer
Studio
Aufenthalt im Okt. 2024
Familie
4 Bewertungen
4.7/5
Wunderbar
Gepostet am 5. Febr. 2025
Very nice and spacious room. Location is good with a lot of eateries and convenience stores right at doorstep. Recommended.
Übersetzen
Antwort der Unterkunft: Hi, Thank you for staying with us. We will keep it up!!! Hope to see you soon.Best Regards,Bamboo Hospitality
오상환
Studio
Aufenthalt im Okt. 2024
Business
11 Bewertungen
3.7/5
Gepostet am 14. Nov. 2024
I stayed hear for two nights. They said they only give a house keeping service for every two days. It was so terrible. Please mention it one the every booking site.
Übersetzen
Antwort der Unterkunft: Hi, as this is a residence concept , housekeeping services is offered every alternate days. Should any guest would like to have daily housekeeping services , it is available for a small fee. Thank you and best regards, Bamboo Hospitality
Sze Jie
Studio
Aufenthalt im Nov. 2024
Pärchen
9 Bewertungen
3.2/5
Gepostet am 21. Dez. 2024
Level 9’s toilet got bad smell and causes the room smelly. Room’s floor dirty also.
Übersetzen
Antwort der Unterkunft: Hi Sze Jie, thanks for your feedback and we will look into it. Best regards, Bamboo Hospitality
Seat 2A
Studio
Aufenthalt im Sept. 2024
Single
39 Bewertungen
4.2/5
Sehr gut
Gepostet am 23. Okt. 2024
Overall, clean, new and comfortable accommodation with a fantastic rooftop pool and penthouse floor gym. Lots of restaurant right at the doorstep, though guests need to call a Grab to venture further out for shopping.
Ridiculous that there is no way to communicate from room to Reception/staff, as there is no telephone provided in the room - even if a QR code could be scanned to chat with staff via WhatsApp, would be helpful.
Rooms are equipped with kitchenettes and washing/drying machines - very convenient.
As corridors outside rooms are tiled, noise echoes, so staff should be trained to speak softly and not carry on loud conversations or use their phones when on duty to avoid disturbing guests.
Good value for the price paid.