The Loft Hotel Adults Only

Visited krakow for the first time. The hotel is in a perfect location, approx 6 minute walk to the main krakow square. The hotel was clean and the beds were comfortable. The hotel staff were always smiling and polite, they always was there to answer any questions. As this was the first time in visiting krakow, I pre booked my transport from the airport to the hotel, the driver Kamil was very friendly. The only fault I would pick up on this hotel is that we was situated at the front of the hotel, trams drive past early morning and are quite loud, ear plugs are provided. But I would not be put off by this and I would definitely stop again.

After looking at the previous reviews, very little if any mention about the staff but WOW, the staff spoke both Polish and English, they had greeted us (my friend and i) we had to sign some paperwork and then got given our phone for the specific room, for us 35, they had told us it's on the 3rd floor and had an elevator or stairs to get up there. I do feel sorry for one specific receptionist. However, they have a good memory of me. They said that the phone could control the room, and we would need to hand it in when we go out. When we had gone out and came back in, we needed to say what room we stayed in and had got given the phone back - there is also a tablet in the room to control the room, too. We had some food on the evening and had been greeted by one of the waitresses very quickly and had taken our order. The food had been given to us and had been very well presented. The scent and the looks were amazing. We had an all-inclusive, this would end at 11pm (23:00), furthermore the waitress had been very generous and given is a little time to look at the menu before we ordered, she had a nice smile and had spoke softly, all waiters and waitresses all dress up in black and had gone with the design of the hotel, black but modern. The hotel had a jacuzzi on the rooftop and a couple of controls to control the bubbles and the lights. We had been told that we would need to book the sauna - that ended at 11pm (23:00). The breakfast had been served as a buffet at 7am and had a litt