Aparthotel Delta Boutique

Surrounded by bars, restaurants and street food eateries...We couldn't ask for anything more convenient...A short walk from the more touristy main square. We prefered the more hip and arty feel of the place...No two bars are the same and there is plenty of choice when exploring the area of Kazimierz. The virtual check in was confusing on arrival...But the lady on the phone soon got us into our lovely apartment. Which was cosy, quiet, clean and spacious with a lovely view of Plac Nowy square. Our 4th visit to the area...We will be back again soon.

When arriving at the hotel, our key card wouldn’t work. We went down to reception and the woman couldn’t of been more unhelpful. She said I cancelled the booking two hours ago which I would’ve been in the plane in the sky at that point. When I tried telling her how to spell my Irish name she wouldn’t listen. Wouldn’t listen to anything we said in fact. Tried to get us to pay for our nights stay again. At this point it was 2am in the morning and we were just going back and forth with this lady. She would also just hang up the phone on us. Even though you need a code to get INTO the building that you only get when you book a room, she told us we had no booking. I emailed the help centre during this stressful hour and they sorted it for me immediately. Seemed like she tried to scam us. However, despite all of this. Our stay was lovely. The hotel was gorgeous and we couldn’t fault that. It would’ve been 5/5 if this experience did not happen.

Serce Kazimierza, okna na okrąglak, pokoje czyste, dobrze urządzone, po prostu ładnie, za to wszystko same plusy, recepcja w formie online - ok, chociaż można trochę serca włożyć w rozmowę :) zawsze miło, minusy: brak parkingu - trochę nasza wina bo nie doczytaliśmy, śniadanie w innym miejscu - tu chyba założyliśmy, że jak jest śniadanie to w tym samym budynku, pomimo wszystko śniadanie było odkryciem - fajna miejscówka z klimatem, bardzo dobre śniadanie, więc w sumie wyszło na plus