Emarald Hotel Calicut

I recently stayed at emerald, calicut, and while there were some positives, a few issues affected my experience. The bed was comfortable, and the location was convenient. However, i faced communication issues among the staff, particularly regarding my request for an extension until 2 pm. Additionally, the room phone was faulty, and the toiletries provided were subpar, with old towels that need replacement. These aspects could definitely be improved to enhance guest satisfaction.

It was horrible stay. Not clean full of dusty, no hot water and insects all around like cockroach. There were even insects in the food we bought to eat.

1. The pedestal fan making so much irritating noice 2. The rooms are very old 3. Ac is also old bathroom taps loose 4. Hot water issue 5. Bathroom floor is sticky 6. Room lightings are not good, only golden lights available 7. Cigarette smell in the corridors 8. Lift is very bad with bad smell and too much dusty 9. Towels are very old 10. No outside view from our room

When i entered the room, it smelled strongly of cigarettes. I informed the receptionist, and she said they would use air fresheners, but that did not happen. The bed sheets were torn and not neat. Some of the floor tiles were broken, so we had to be careful while walking. The walking area outside the room smelled strongly of cigarettes, and the kettle in the room was not cleaned. The wi-fi was connected, but there was no high-speed internet

Room no. 204 1. Rats run across the ceiling. 2. The ceiling parts is lying on the floor. 3. The exhaust in the toilet is not working. 4. I got dental kit only on demand. 5. Phone in the room was not working. Go to the reception and tell the matter. 6. Only positive remark is breakfast.

Zero zero recommendation. Rooms are smelly like damp, lot of cockroaches in bathroom and room. Bath-ware fittings are just pathetic. Lift may work some time some time not. Toiletries are not kept regular. Very very bad ambiance. Please don't opt for this house keeping pathetic. Please don't book this hotels. This hotel seems like "the decent hotel" from jab we met.