Saruni Leopard Hill

They are good but can improve. I know that everyone talks in the comments about how amazing their experience was, however, I want to share my opinion because it is different, I know that William is very good and he does everything possible to do the best he can with his team and with this wonderful place, however, I think that for everyone to hear the feedback that is sometimes not positive helps us more and allows us to really improve and grow, for example There are things so simple, like preparing a lemonade where you can see if they leave all the seeds of the lemon meaning that they squeeze it with their hands, or for example having a printed menu to be able to read it, and in my very personal opinion, I had a very bad experience with the Guide that I had (Manfred) because he did most of the time what he wanted, and in fact I was taking a video of a leopard that was very difficult to find, it was our last day at sunset, and as a companion from another vehicle asked him to move, he moved in the middle of my video, then I was taking as I was getting on the leopard and I lost him, because this man listened to another companion, when I had asked him not to. I didn't listen to him... the bad thing wasn't that but that he lied and said that they were going to report him because the Leopard Hill car couldn't be in someone else's photo and that she had approached him in her car afterwards to threaten him and tell him that she was going to report him, when in truth I knew that he was almost laughing in my face and I don't understand how he could believe that his story was credible to me, it was a very bad experience and it wasn't just one day it was 3 days with him, that he had the same attitude of doing what he wanted, I reported both guides (the other Kiche guide too) but what surprised me was the attitude that both the leader of the Kiche guides and the leader of the SaruniLeopard Hill guides had, both wanted to minimize the situation, in fact the leader of the guides took us to the airfield and didn't mention anything about the situation that you had experienced a day before, it seemed that they didn't want to give much attention to what had happened and above all they asked me, please don't you stay with that bad impression because it doesn't help tourism and they wanted to minimize those of the other lodge, something that for me was so annoying given that I am going to see the animals and I am paying to also receive fair treatment, William changed the guide and said that he would communicate the situation to his direct boss, additionally while we were at the Lodge we were at the same time with another family of 11 people to whom they really dedicated a lot of their attention to make them feel super good, they offered them more things than to us, and there was also a couple, who I later found out were unknown artists, but who treated them super well anyway, they put on an incredible show for them, nothing to do with how they had done the previous

We had an excellent stay at Leopard Hill—from the above-and-beyond service, delicious food, beautiful surroundings, well-appointed “glamping” accommodations and knowledgeable guide. The smaller camp made the experience feel exclusive and the team could not have done more to make us feel welcome—from a private dinner on the deck of our yurt to a very special breakfast on safari. The animals are of course the highlight, and our guide made sure we got up close and saw everything on our “must see lists.”