Gokulam Grand Turtle on the Beach

This hotel should not be classified as a 4/5 star We stayed for 2 nights with my daughter so we had two rooms 1. On arrival the reception was total chaos it was like being in a busy train station with people jumping in front of us to check in 2. Lunch time we found hair in one of the dishes when explained to the waiter he just put that piece as side and no explanation was given. 3. The beach is not within the property you have to go out of the property and walk down a steep hill and back up again. The hotel will only give you transport one way which on way down. 4. On both nights we had no hot water in the bathroom. After the first night it was promised that it will be fixed as there was a maintenance issue but second night it was the same for one room. 5. I would advise people to look at other hotels in the area if you want a 5star experience we want to the Leela for dinner (walking distance from this hotel)and that’s how a 5 star hotel should be. The staff did their best to accommodate us and upgraded our rooms but the hot water issues still existed and it’s a very old hotel so needs full modernisation.