Hotels in der Nähe von छप्पनिया सनसेट पॉइंट मंडाना, Kota

1. During our recent family trip, we booked a Suite room at Lotus Ananta Elite in Kota. Upon arrival, we were met with a lack of assistance in parking and an overall disheartening experience. This review will delve into the numerous issues encountered during our stay, shedding light on the unprofessionalism and negligence observed from the hotel staff. 2. Parking and Reception: Upon arriving at the hotel, there was no one available to assist with parking, not even the security guard. Subsequently, we had to personally approach the reception and request their help. It was only after our persistence that Ms. Apporva, the receptionist, reluctantly assisted us. The lack of initiative and absence of any staff present to guide and accommodate guests' needs was a notable disappointment. 3. Room Condition: Our allocated room, number 407 on the fourth floor, was shockingly unprepared and uncleaned. This lack of basic maintenance included bed sheets and linens plagued with hair and an overall untidy environment. To compound matters, the glassware, phone, and corners of the room were dusty, reflecting a lack of cleanliness throughout. Considering that this hotel is supposedly affiliated with the ANANTA GROUP OF HOTELS, such negligence was completely unexpected and unacceptable. 4. Complaints and Assistance: Disturbed by the state of our room, we promptly alerted the front desk about the unsatisfactory condition. The staff assured us that someone would be sent to rectify the situation by cleaning the room and replacing the linens. Unfortunately, we were confronted with further disappointment when the person assigned to handle the task was the same individual who had initially brought our luggage to the room - a local boy named Mr. Mohit, seemingly untrained in housekeeping duties. This lack of professionalism was disheartening, as we expected trained professionals to handle cleaning tasks. 5. Room Service Mishaps: Arriving at 19:30 on October 26th, 2023, we decided to order in-room dining. However, the person attending the call, Mr. Omvir, refused to prepare scramble eggs. Curious about the limitation, we inquired further, only to be met with hesitance and excuses. After a delay, he eventually agreed to prepare the requested dish. Subsequently, we requested Mac & Cheese, which he claimed was unavailable and recommended alternative pasta options. This lack of knowledge regarding the hotel's offerings was astonishing, further highlighting the unprofessionalism we experienced throughout our stay. 6. Regrettably, our stay at Lotus Ananta Elite in Kota was marred by multiple disappointments. From the lack of assistance upon arrival to the unprepared and unclean room, it was evident that the staff failed to uphold the standards expected of a hotel affiliated with the ANANTA GROUP OF HOTELS. Furthermore, the unprofessional behavior of the housekeeping staff and the lack of knowledge displayed by the room service attendant further compounded our dissatisfactio

Don't go with the 5start ratings here. Hotel seems fine in pictures but actually the corridors and rooms are very suffocated and stinky. Staff is not at all courteous. On the second day of our stay we reached breakfast at 10.05am as we were out for some work we went directly to restaurant to have breakfast as we went out at 6am for our official activity at Chambal River. When we returned one of our colleagues also joined us. Although we got almost the leftovers of buffet breakfast and from my plate I offered one idli please mind me only single idli to our colleague just out of a courtesy. To my huge wonder the waiter had produced a Bill of FULL BUFFET BREAKFAST And when we said why you have brought the bill he said ”Sir inhone aapki plate se khaya tha” I said ”Dude that was just a single idli” on that he said ”Haa Sir you have to pay this bill this is our rule” want to ask what kind of foolish behaviour and rule it is??? It's not about the bill it's about how ruthless the people are there. Hospitality means welcoming the guest with full care and respect not humiliating the guest. Management and owners should learn this before running a hotel and also train the staff in the same manner. Won't recommend such a hotel where staff, management and owners are like a bunch of FOOLS

Lovely place to stay in clarks hotel, room was heygenic.food was delicious and testy.every safety measures was taken by every staff & ***agement, proper scanning done by security staff. Very smooth check-in & check-out done. Thanking you.