Sundance Resort

I've been to Big White several times but have never stayed here before, and I would certainly stay here again. We had a good-sized suite, with a bedroom and lounge. The bedroom could do with a couple of those lamps with USB slots on the bedside tables since the plugs were difficult to use to charge devices. This is a common problem in the US and Canada, where the two parallel prongs on an adaptor plug don't provide enough friction to stay in the wall (travel adaptors are often too heavy). Other than that, the bed was comfortable and there was a good amount of storage space. The bathroom was adequate in size. I did not like the use of small, fiddly and environmentally-questionable tubes of body wash etc. - much better to have large pump-action bottles. Oh, and the shower made a terrible noise when in operation (Room 408). The kitchen area was well supplied with utensils, but the coffee maker was very small. The hotel was certainly ski-in-ski-out in January 2025, and the service provided by the hotel's shuttle was exceptional. Quite the best shuttle service I have ever had at a hotel - efficient, easy to get in touch with and staffed by good, courteous drivers.

We have stayed in Sundance many times. It's an excellent location but you couldn't call it ski in ski out this year. The road in isn't accessible from the Sundance run and the ski out has been chopped up and on different levels where the groomer finishes and the Sundance maintenance begins for the past month. It could be fixed but hasn't been. The barbecue (which was only half working last time we were here) has been removed. So no common bbq any more. The hot tubs need a good clean (tiles have film on them) and painting. The theatre movies must still be the same ones as when Sundance was first opened because they are all very old. It just all feels very tired. House services are good but need to provide decent salt and pepper in shakers not in the silly packets (somebody else mentioned this and it's just annoying asking for salt and pepper every day). This resort could still be a four or five star resort with a bit of attention but I get the feeling people don't want to spend the money on it.

Great place to stay. Professional and helpful staff, good facilities. Just far enough from the village that you don't get the noise. Spa and pool are properly heated. Shuttle to Kelowna is pretty regular and an easy way to get there. There's no need for a car once you're there.