Caretta Beach Hotel

Came here with my partner and four kids firstly staff don’t understand English which makes things difficult. We have to get two separate rooms due to there being six of us, my partner asked if we could have first level rooms that were together but they insisted that they had two rooms together on the fourth floor, with us arriving at midnight we accepted but getting to the first room we found out the other room was eight rooms away which was an ideal. Our first proper day was ruined straightaway due to the fact we paid for my mam and dad to come away with us, but paid for them to go in the sister hotel and they were denied access to our hotel by rude staff and security outfront. The food is not catered for English people there was onion rings and chicken nuggets for breakfast and the chicken was constantly pink in the middle at teatime. We were the only English couple for the first week we were there and all guests were very rude and arrogant. This has been the worst holiday we have been on and will definitely not be returning. The slides are only open three times a day for an hour and a half which isn’t stated online, with my parents being in a sister hotel I assumed they would be able to access our hotel which again is not stated online that they couldn’t (but guests were allowed in for Turkish night??). This was one of the reasons our holiday was ruined due to the fact my parents wanted to see their grandchildren a lot more on holiday and them having fun in the pool, etc. I have never met so many rude people, soon as they hear your English by staff and other guests you are looked at like muck!! This holiday has put us off ever coming back to Turkey and we will definitely be sticking to the canaries. I would definitely avoid this hotel. Your not made to feel welcome even though we’ve paid the same as other to be there! Really isn’t worth the money definitely think twice before booking you will be disappointed!

Lovely hotel, rooms are a bit small so we lived out of our cases but it's fine. Fresh bottle of water given daily. The cleaner sometimes can't be bothered there was a few times the sheets wasn't changed they just made the bed. She did try and put the dirty towels back on the rack too even though we left them on the floor. The WiFi is charged per device 10euro and more if you pay in lira I think it was 450lira. Food was okay hardly labelled but I mainly ate chips n salad and the pizza at the snack bar is amazing. The best food is at the snack bar. But there are local places you can eat out. Entertainment is good the do bits for the kids aswell. Receptionist Adem is amazing, always happy to help and speaks very good English. The rest of the staff can't really speak English or understand it. Overall I enjoyed my stay here and we had fun.

We really enjoyed our stay in this hotel. The rooms were clean, the staff was nice and friendly, swimming pool with water slides was really liked by our children, animation team was imaginative and funny, food was varied and tasty and probably the best thing was the beach and its bar with sea views and always good-mooded and really helpful personnel. We enjoyed every day here and we can recommend your visit.

The worst hotel we have ever been to. First of all most of the staff doesnt speak English so try to sort something out on the reception is almost impossible. Food was probably the worst part of everything. No variety at all,for breakfast same type of buns in about 8-10 trays just different toppings on it,looked like they just needed to filled the space with something...Extra food was standing on trolleys in the restaurant during the food service. Food served at dinners was many times served for breakfast and lunch as well, even for kids (for example, chicken nuggets, onion rings, chips, mixed veg...dor breakfast???🤷🏻‍♀️) Food was old,dry, overcooked or undercooked all the time...Mash potato from the powder. Fruit only apples and melons all stay,sometimes nectarines,but pretty sour,kids wouldn't eat them. Definitely not good,especially coming with small kids. Half an hour sometimes even longer before the end of each food service lots of things already missing not being replaced, dinners till 9p.m. and few minutes past 9 already being kicked out. Music in whole hotel super loud,so not good spot to be with baby/small child. No need for music to be that loud,cant even hear person sitting beside you talking most of the time. Towels in the room were regularly changed every day until our day 7 when we got back from beach to found out dirty towels we put on the floor hanging on our balcony to dry (done by room cleaners) and then being told by receptionist that towels only being changed 3 times a week and to dry my 1 year old and 4 year old into the towels which were on the floor. Btw in the bathroom theres sign about changing towels every day. Bed sheets even being dirty only changed once in 10 days stay...Beach towels only changed twice a weak. Beach definitely not suitable for kids at all and its not sandy beach as written,stones all over the beach,access to the water very difficult even for adults,big stones in water,definitely recommending water shoes otherwise not enjoyable at all...sea water not the cleanest,beach is really dirty,cigarettes butts every where you look,bottle lids,part of lost clothes/shoes,plastic bags,ice lollies sticks...so if you planning to go with kids to this hotel,don't be. If you dont wanna be taking cigarettes butts and all kinda rubbish from your childs hands or buckets. Sunbeds mattresses old and dirty. All shops outside hotel trying to overcharge you for everything so be aware of that. Definitelly not 4* hotel, would say not even 3*. For money you pay for this theres many better options where to go.